IT Technical Support

2 weeks ago

Dasmariñas, Calabarzon, Philippines Mofel's Food International Full time ₱30,000 - ₱60,000 per year

Key Responsibilities:1. Technical Support and Troubleshooting

  • Provide level 1 and 2 IT support to end-users across departments (office and production).
  • Diagnose and resolve hardware, software, printer, scanner, and network issues.
  • Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
  • Support production operators and supervisors with IT-related machine interface issues.

2. Hardware and Software Maintenance

  • Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
  • Monitor the condition of IT equipment across the plant and schedule regular maintenance.
  • Perform updates, patches, and configurations for software applications used in manufacturing and administration.

3. Manufacturing Systems and Equipment Support

  • Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
  • Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
  • Coordinate with machine suppliers for IT-related integration or repair issues.

4. Network Administration Support

  • Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
  • Assist in monitoring and securing network devices (firewalls, routers, switches).
  • Perform basic cabling, routing, and troubleshooting of network connections and ports.

5. Asset and Inventory Management

  • Maintain accurate records of IT equipment, software licenses, and access credentials.
  • Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
  • Recommend procurement or upgrades based on equipment life cycle and plant needs.

6. CCTV, Biometrics, and Security Systems

  • Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
  • Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
  • Coordinate with HR and Security departments to ensure correct system operation and data logs.

7. Data Backup and System Protection

  • Ensure data backups (local/cloud) are scheduled and successfully completed.
  • Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
  • Restore lost data or systems in the event of hardware failure or user error.

8. IT Documentation and Reporting

  • Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
  • Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
  • Participate in audits (internal/external) by providing required system or asset documentation.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or any related course.
  • At least 3–5 years of experience in an IT support role, preferably in a food manufacturing or industrial setting.
  • Strong technical knowledge in hardware support, networking, and systems troubleshooting.
  • Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
  • Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
  • Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
  • Knowledge of CCTV, biometric, and IP-based security systems.
  • Ability to work independently under minimal supervision.
  • Physically fit and willing to perform on-site technical work, including lifting, installation, and repairs.

Job Type: Full-time

Work Location: In person

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