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IT Technical Support
2 weeks ago
Key Responsibilities:1. Technical Support and Troubleshooting
- Provide level 1 and 2 IT support to end-users across departments (office and production).
- Diagnose and resolve hardware, software, printer, scanner, and network issues.
- Respond promptly to helpdesk tickets, system alerts, and emergency IT requests.
- Support production operators and supervisors with IT-related machine interface issues.
2. Hardware and Software Maintenance
- Install, configure, and maintain desktop computers, laptops, printers, routers, switches, and other devices.
- Monitor the condition of IT equipment across the plant and schedule regular maintenance.
- Perform updates, patches, and configurations for software applications used in manufacturing and administration.
3. Manufacturing Systems and Equipment Support
- Provide technical support for plant-based systems, including ERP modules, POS (if used), barcode scanners, label printers, and production monitoring software.
- Assist in troubleshooting HMI, PLC connections, or networked production systems (as applicable).
- Coordinate with machine suppliers for IT-related integration or repair issues.
4. Network Administration Support
- Support the maintenance of LAN, WAN, and Wi-Fi infrastructure in the plant and office areas.
- Assist in monitoring and securing network devices (firewalls, routers, switches).
- Perform basic cabling, routing, and troubleshooting of network connections and ports.
5. Asset and Inventory Management
- Maintain accurate records of IT equipment, software licenses, and access credentials.
- Tag, track, and monitor IT assets (desktops, laptops, routers, IP cameras, etc.).
- Recommend procurement or upgrades based on equipment life cycle and plant needs.
6. CCTV, Biometrics, and Security Systems
- Support installation and maintenance of CCTV systems, DVR/NVR units, IP cameras.
- Maintain and troubleshoot biometric timekeeping and access control systems used in the plant.
- Coordinate with HR and Security departments to ensure correct system operation and data logs.
7. Data Backup and System Protection
- Ensure data backups (local/cloud) are scheduled and successfully completed.
- Implement and monitor antivirus systems, firewalls, and basic IT security protocols.
- Restore lost data or systems in the event of hardware failure or user error.
8. IT Documentation and Reporting
- Maintain documentation of technical procedures, configurations, network diagrams, and troubleshooting logs.
- Submit weekly/monthly IT activity reports to the IT Manager or Plant Head.
- Participate in audits (internal/external) by providing required system or asset documentation.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or any related course.
- At least 3–5 years of experience in an IT support role, preferably in a food manufacturing or industrial setting.
- Strong technical knowledge in hardware support, networking, and systems troubleshooting.
- Familiarity with production systems, ERPs, inventory software, and plant automation interfaces.
- Experience with Windows OS, Microsoft Office, printers, scanners, and barcode systems.
- Basic understanding of networking (IP addressing, LAN/WAN, switches, cabling).
- Knowledge of CCTV, biometric, and IP-based security systems.
- Ability to work independently under minimal supervision.
- Physically fit and willing to perform on-site technical work, including lifting, installation, and repairs.
Job Type: Full-time
Work Location: In person
