Change Management Lead

4 days ago

Makati City, National Capital Region, Philippines Teligent Systems, Inc. Full time

SENIOR CHANGE MANAGEMENT LEAD

QUALIFICATIONS:

  • Bachelor's degree in Organizational Development, Business, Human Resources, Psychology, or a related field.
  • 7-10 years of experience leading organizational change initiatives or providing internal change consultation in complex environments.
  • Strong understanding of change management processes and how individuals and teams' transition.
  • Experience managing change for large-scale transformation efforts.
  • Familiarity with project management methodologies and phases of the project lifecycle.
  • Proven ability to work with cross-functional teams at all organizational levels.

Preferred:

  • Master's degree in a related field.
  • Change management certification (e.g., Prosci, CCMP) strongly preferred.
  • Prior experience in the banking industry or financial services industry.  Experience with digital transformation projects or system implementation (e.g., core banking, CRM, ERP)

Additional Qualities:

  • Excellent interpersonal, communication and active listening skills.
  • Ability to clearly articulate complex messages to a variety if audiences.
  • Strong influencing skills: able to build trust and move stakeholders toward a common goal.
  • Highly adaptable and resilient in the face of ambiguity and change.
  • Strong planning and organizational skills; detail oriented with a strategic mindset.
  • Collaborative team player with a proactive, solution-focused attitude.
  • High level of emotional intelligence and business acumen.

RESPONSIBILITIES:

JOB SUMMARY:
The Change Management Lead serves as a key driver of organizational transformation by ensuring that change initiatives are effectively adopted and sustained across the enterprise. This role focuses on the people side of change—including change to culture, business processes, systems, job roles, and organizational structure. The Change Management Lead partners with project and business units to design and implement change strategies that support successful project delivery, increase employee adoption, and reduce resistance, while upholding the values of Client.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Change Management Leadership

  • Apply structured change management methodologies and frameworks (e.g., Prosci, ADKAR) to drive adoption of initiatives.
  • Developed tailored strategies to support change of adoption and reinforce behaviors aligned with project objectives.

Communication and Engagement

  • Design, develop and deliver impactful communication plans.
  • Ensure timely and clear communication of key messages across all stakeholder levels.
  • Support and engage with senior leaders and executive sponsors.

Change Impact and Readiness

  • Conduct change impact assessments and readiness analyses.
  • Identify key stakeholders, map influence, and plan targeted engagement strategies.

Risk and Resistance Management

  • Identify risks related to change and develop mitigations strategies.
  • Anticipate and address resistance using structured mitigation tactics.
  • Track issues and support resolution across impacted units.

Portfolio Management

  • Oversee the change management portfolio across multiple programs and initiatives.
  • Ensure consistency and alignment of change efforts with broader transformation goals.

Integration and Monitoring

  • Integrate change management activities into the overall project plan and timeliness.
  • Track progress, define and monitor success metrics, and report on adoption and impact.

Training and Enablement

  • Contribute to training design, delivery, and deployment strategies.
  • Provide documentation and support materials to facilitate effective learning.

Location:
Makati or BGC Taguig City

Work set-up: Onsite

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