Current jobs related to Sr. Quality Analyst - Quezon City, National Capital Region - Tech Mahindra
-
Sr Business Analyst
2 days ago
Makati City, National Capital Region, Philippines Multinational Company Full timeJob Title - Business AnalystLocation - Makati City, Metro ManilaExperience - 10+ YearsDomain - BFSIJob Description -§ At least 10 years of solid experience in business analysis and 5 years in a senior business analysis role§ 5 years of experience in banking, accounting, financial services sector§ 7 years of experience in designing and documenting business...
-
Sr. Quality Automation Tester
2 weeks ago
Quezon City, National Capital Region, Philippines CI&T Full timeWe are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Location: Philippines Job Type: Full-time Work Setup: Hybrid (at least 3 days/week...
-
Junior Software Quality Analyst
3 days ago
Makati City, National Capital Region, Philippines Cambridge University Press & Assessment | Manila Full timeWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 10AM to 6PM Manila timeEmployment type: Fixed-term [12 months]Location: Makati City, Metro ManilaPay range: We value transparency and want to ensure a good fit for both...
-
Quality Analyst
3 days ago
Mandaluyong City, National Capital Region, Philippines Support Services Group Full timeAbout the RoleAre you ready to embark on a career where your attention to detail and commitment to quality shine through? As an entry-level Quality Assurance Specialist, you'll be at the forefront of ensuring our organization maintains its reputation for outstanding customer service. Your daily tasks will be diverse and dynamic, including:Engaging in...
-
ASAT Analyst ASAT Analyst
3 days ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an ASAT Analyst in our Advisory Support Administration Team, you'll play a key role in helping and providing support to Financial Advisors and/or Case...
-
ASAT Analyst
3 days ago
Quezon City, National Capital Region, Philippines ANZ Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About The RoleAs an ASAT Analyst in our Advisory Support Administration Team, you'll play a key role in helping and providing support to Financial Advisors and/or Case Managers...
-
Business Analyst
3 days ago
Quezon City, National Capital Region, Philippines St. Luke's Medical Center Full timeTheBusiness Analyst Officer(Marketing / PXE Applications) is responsible for enhancing the quality of IT products and services, analyzing data to informbusiness decisions and finding technological solutions to business needs, among other duties in our healthcare facilities.Key Functions:Assess requests from end-users and provides feedback/updates to...
-
Senior Analyst
3 days ago
Quezon City, National Capital Region, Philippines HSBC Full timeSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
-
WFM Data Analyst
1 week ago
Quezon City, National Capital Region, Philippines Global Payment Holding Company Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Business Analyst
3 days ago
Makati City, National Capital Region, Philippines House of Investments Inc. Full timeBusiness Analyst:Analyzes user domain's direction, structure business processes and requirements.Analyzes and documents business processes and other required information and data.Prepares requirements, specifications and recommendations.Understands how various issues affect each other and the outcome of the project.Improves upon existing approaches by...
Sr. Quality Analyst
8 hours ago
Job description
We're Hiring: Sr. Associate Quality Analyst
The project is related to Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends.
Work Where People Matter
At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.
Why You'll Love It Here
• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team
Your Day-to-Day
• Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and ensure accuracy with timely feedback to the floor.
• Coordinate and facilitate call calibration and training sessions for call center staff.
• Publish quality trends, feedback, and improvement/enhancement reports.
• Conduct quality monitoring and coaching sessions.
• Deal tactfully and courteously with clients.
• Produce quality reports and dashboards such as TNI and Pareto analysis.
• Drive process improvement and ensure process compliance.
• Contribute to the development of short- and long-term process goals.
• Ensure quality and CSAT targets are consistently met.
• Drive first-call resolution and quality initiatives within the program.
What We're Looking For
• Excellent oral, written, and interpersonal communication skills.
• Exceptional listening and analytical abilities.
• Intermediate-level proficiency in MS Office applications.
• Strong attention to detail and accuracy in work.
Work Setup
• Location: Eastwood, Quezon City
• Shift: Shifting schedule, including weekends, holidays, and overtime
About Tech Mahindra Philippines
We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.
