Revenue Operations Analyst

5 days ago

Bonifacio Global Metro Manila, Philippines Satellite Office Full time ₱600,000 - ₱1,200,000 per year

REVENUE OPERATIONS ANALYST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN REVENUE OPERATIONS ANALYST?

We tend to do things a little differently at Shorthand. For one thing, we're a small team

distributed remotely around the world. You'll be working from home, or from a co-working

location of your choice. For this role we will accept applications based anywhere in Australia.

You will report to the Financial Controller and work closely with the Sales Team as well as people right across

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

Support Finance & Sales Processes

● Help keep our CRM (Pipedrive) and Billing system (Chargebee) organized and up-to-date.

● Assist in creating and refining workflows and reports.

Maintain and Improve Data Quality

● Maintaining a high degree of revenue data hygiene between finance systems. This includes ensuring

reports and dashboards reflect accurate information.

● Implement process improvements to increase efficiency and reduce manual tasks.

Develop and Assist with Reporting & Analysis

● Build and maintain revenue models to assist with forecasting and budgeting

● Deep dive into our revenue data to gain insights into our performance and metrics

● Ensure consistency and alignment in processes across the go-to-market teams.

Work Cross-Functionally

● Help identify ways to make our processes smoother and more efficient

WHAT ARE WE LOOKING FOR?

● A minimum of 1-2 years of experience in Revenue Operations, FP&A, Sales Ops, or a similar analytical/strategic role at a SaaS company.

● Expertise in CRM systems (e.g., Pipedrive, Salesforce) and AI tools (Process improvements)

● An understanding of SaaS metrics: CAC, LTV, NRR, ARR, etc.

● Strong Excel or Google Sheets skills; bonus if you've worked with analytics tools.

● Excellent analytical and problem-solving skills; you love turning messy data into actionable insights.

● Clear and direct communication skills.

● Confidence working in a fast-paced startup environment and be excited to build from 0 to 1.

You'll be a strong fit for this role if you:

● Have a love for systems, structure, and making things run more smoothly.

● A growth mindset and strong communication skills—you're not afraid to ask questions.

● Have scrupulous ethics, transparency and a collaborative working style.

● Are incredibly organised, but comfortable in a chaotic environment.

● Tolerate nothing less than excellence in your own work and the work of others.

● Are a proactive self-starter, who does not need to be told what to do and will be

resourceful in order to find solutions to any challenge. You are not afraid to get your

hands dirty. But you're also collaborative and consultative when necessary.

● Seek perfection, knowing you'll land on excellence.

● Always look for inefficiencies and ways to improve current processes

● Thrive in a fast-paced and demanding environment, possess a high level of

intellectual curiosity, and demonstrate strong judgment in the face of ambiguity.

● Are an agile, goal-oriented personality, driven to succeed and always up for a

challenge

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