WFM Scheduler

Job Responsibilities:Forecasting staffing needs to ensure adequate coverage.Creating schedules based on employee availability, skills, etc.Managing absenteeism and documenting PTO balances.Analyzing data to spot trends and correct issues.Review roster requirements and approve leave requests based on shrinkage threshold.Supporting and analyzing Workforce...

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information Conferring with persons originating, handling,...

OverviewThe successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

WORKFORCE SPECIALIST IN REAL TIME MANAGEMENTJob DescriptionThe Real Time Management Specialist monitors live operations, makes immediate staffing  adjustments, and ensures service level targets are met throughout the day. This role requires quick  decision-making abilities and strong understanding of real-time operational dynamics.Key Roles and...

What we are looking for:Proficient with NICE IEXHighly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting...

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

We are looking for highly driven Real Time Analysts (RTA) to join our team in Antipolo and Tarlac sites. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce...

*Job DescriptionAbout TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

• 2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Must have hands-on experience with both IEX and CXOne systems.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the...

Position Title:WFM Analyst II/Scheduler (PHL)Shift:Job Description:Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and flexes...

Location: Clark, Pampanga (Onsite)Employment Type: Full-TimeStart Date: ASAPAbout the Role:We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be...

About the job WFM (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience (VLOOKUP,...

Overview We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning,...

Position Title:WFM Planner/ Forecaster (PHL)-2Shift:Job Description: "Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met. Monitors call volume demand in real time and...

About the job RTA/WFM (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to...

Position: Workforce Scheduler (Davao) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

Position: Workforce Scheduler (Quezon City) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible

Position: Workforce Scheduler (Clark) | OnsiteWork Arrangement: OnsiteShift: Graveyard scheduleRequirements:Minimum of 1 year experience as a WFM Scheduler in a BPO or call center environmentCandidates must be available to start as soon as possible