WFM Scheduler, To Start ASAP

17 hours ago


Antipolo City, Calabarzon, Philippines MOVATE PHILIPPINES INC. Full time ₱250,000 - ₱450,000 per year

Job Responsibilities:

  • Forecasting staffing needs to ensure adequate coverage.
  • Creating schedules based on employee availability, skills, etc.
  • Managing absenteeism and documenting PTO balances.
  • Analyzing data to spot trends and correct issues.
  • Review roster requirements and approve leave requests based on shrinkage threshold.
  • Supporting and analyzing Workforce Management tools.
  • Assisting with crafting the short-term forecasting models, including volume, productivity, non-productive time, FTEs.
  • Maximizing efficient utilization of resources for schedules that have been released in the most cost-effective way.
  • Proactively ensuring sufficient coverage at all times to deliver contractual requirements consistently.

Qualifications:

  • Must have experience in WFM department in the BPO industry
  • Must have end-to-end experience in WFM Scheduler
  • Must have experience with NICE IEX
  • Willing to work onsite at Antipolo City


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