F&B Service Associate

1 week ago

Janiuay Iloilo, Philippines Private Advertiser Full time ₱15,000 - ₱30,000 per year

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f&b service associate job description

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Job Description

Position Title: Food & Beverage (F&B) Service Associate

Department: Food & Beverage

Reports To: F&B Supervisor / Restaurant Manager


Position Summary

The Food & Beverage (F&B) Service Associate is responsible for delivering excellent dining experiences by providing prompt, courteous, and efficient food and beverage service to guests. This role ensures that all service standards are met, guest expectations are exceeded, and operations are carried out smoothly in line with company policies and procedures.


Key Responsibilities

  1. Guest Experience & Service Excellence

  2. Welcome and seat guests in a friendly and professional manner.

  3. Present menus, take accurate food and beverage orders, and make recommendations when required.
  4. Serve food and beverages promptly and ensure guest satisfaction throughout their dining experience.
  5. Handle guest inquiries, feedback, and complaints with professionalism and courtesy.

  6. Maintain knowledge of menu items, daily specials, promotions, and beverage pairings.

  7. Service Operations

  8. Set up dining areas before service (table settings, cleanliness, utensils, condiments).

  9. Clear tables, reset dining areas, and maintain overall cleanliness during and after service.
  10. Follow proper order-taking, serving, and billing procedures.
  11. Assist in buffet setups, banquet service, and special events when required.

  12. Ensure compliance with food safety, hygiene, and sanitation standards.

  13. Teamwork & Coordination

  14. Coordinate with kitchen and bar staff to ensure timely and accurate service.

  15. Support fellow team members to maintain smooth operations during peak hours.

  16. Attend daily briefings, training sessions, and meetings as scheduled.

  17. Compliance & Standards

  18. Follow standard operating procedures (SOPs) for service delivery.

  19. Adhere to grooming, appearance, and hospitality standards set by the company.
  20. Comply with health, safety, and sanitation regulations.
  21. Uphold the establishment's values, service culture, and guest-first philosophy.

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