IT Support Representative

Power High-Quality Streaming for Audiences Everywhere

Enter the high-voltage world of live streaming, where every frame matters and bandwidth is king. Be the guardian of seamless broadcasts, fine-tuning networks and optimizing streams for audiences across the globe. Elevate your IT career on an international stage, honing cutting-edge streaming technologies while making a worldwide impact-all from your own space.

Your Role in the Spotlight

Be part of our client's team as an IT Support Representative, providing frontline technical support for live streaming customers. You will troubleshoot network and webcam issues, optimize streams, collaborate on escalated tickets, and ensure seamless broadcasts, using your IT expertise to deliver exceptional experiences to audiences worldwide.

Career Snapshot

Employment Type: Full Time

Shift: Night Shift, Weekends Off

Work Setup: Work from Home

What's in It for You

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Team

• Education in Computer Science, Information Technology, or a related field
• 1 to 5 years of experience in a technical support role, ideally within live streaming, ISP, or network technology
• Strong understanding of ISP structure and network technologies (IP Address, Port, Network Protocol, Port Forwarding, LAN, WAN, etc.)
• Experience troubleshooting and resolving technical issues in a remote network environment
• Excellent communication skills, with the ability to explain complex technical concepts clearly and concisely to non-technical individuals
• Proven ability to work effectively both independently and as part of a team
• Demonstrated resilience and determination in finding solutions to customer issues
• Knowledge of live streaming software (e.g., OBS, Streamlabs) is a plus

Your Daily Adventures

• Provide frontline technical support to live streaming customers, resolving issues related to internet connectivity, webcams, Ozolio service, and other network components
• Collaborate with Support Specialists on escalated support tickets, using problem-solving skills and technical expertise to ensure customer satisfaction
• Understand and troubleshoot ISP-related issues that may impact the quality and stability of live streams
• Maintain an in-depth knowledge of webcam specifications, settings, and best practices for optimal streaming quality
• Assist in configuring and optimizing network settings for live streaming, addressing latency, packet loss, jitter, and other factors impacting stream quality
• Understand video encoding processes and technologies, offering support and advice to optimize live stream quality
• Understand website embedding of live streams and troubleshoot related issues
• Develop and maintain technical guides and FAQs to assist customers in resolving common issues
• Partner with the product development team to share user feedback and insights to improve the live streaming platform

About Our Client

Our client is a leading live streaming and webcam hosting platform, dedicated to connecting destinations and businesses with global audiences. They provide seamless, high-definition broadcasts, optimized for performance and engagement, helping clients grow their brand, increase website traffic, and convert viewers into customers. Trusted by top resorts, attractions, and businesses, they offer interactive features, robust analytics, and expert guidance. Their platform transforms webcams into powerful marketing tools, driving measurable results and delivering world-class streaming experiences worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra