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Quality and Process Manager

3 weeks ago

Makati City, National Capital Region, Philippines AboitizPower Full time

Quality and Process Manager - Solar

About Solviva

Solviva is a fast-growing solar startup on a mission to make clean energy accessible and affordable for homeowners across the Philippines. We're building the future of residential solar—offering flexible financing, the latest solar technology, and a seamless, hassle-free transition to solar ownership. As we scale, we need passionate, driven leaders to help shape our growth and the future of residential energy.

Solviva is the first venture launched from AboitizPower's 1882 Ventures, a venture studio focused on decentralizing the energy system and creating more sustainable homes, businesses, mobility, and networks.

Role Overview

The
(Solar) Quality and Process Manager
is the "Process Architect" of the Customer Experience (CX) department. Reporting to the Head of CX, you will ensure the efficient operation of all customer-facing workflows by documenting, refining, and standardizing end-to-end processes.

This role is not desk-bound; you will oversee the
Field Operations Quality Assurance Leads
, ensuring that Solviva's operational and safety standards are rigorously met on-site during installations. Your goal is to build a scalable framework that allows internal teams and third-party partners to deliver consistent, high-quality residential solar solutions.

Key Responsibilities and Deliverables

1. Process Design & Documentation

  • Design and implement standardized workflows across the customer journey, with a primary focus on
    Installation and After-Sales
    technical standards.
  • Work heavily with
    Engineering and Supply Chain
    to ensure internal processes deliver
    OTIF-DF (On-Time, In-Full, Defect-Free)
    .
  • Develop and maintain operational manuals for site screening, technical installation, and long-term after sales maintenance.
  • Partner with the Technical Lead to ensure data and system integrations support physical operational workflows.

2. Quality Management & Auditing

  • Establish a framework for continuous quality improvement (CQI) and adherence to solar industry standards.
  • Field Audits:
    Design and execute quality audits for on-site installation practices, equipment handling, and technical data accuracy.
  • Define and monitor KPIs to identify process bottlenecks or recurring technical defects.
  • Collaborate on Change Management plans to ensure new quality standards are adopted by field crews and office staff alike.

3. Business Continuity & Resilience

  • Build frameworks to protect service delivery during disruptions (e.g., supply chain interruptions, extreme weather, or system outages).
  • Conduct risk assessments for physical operations and develop proactive mitigation strategies.
  • Establish crisis response protocols for field operations to ensure safety and service continuity.

4. Field Operations Leadership

  • Directly manage the Field Operations Quality Assurance Leads.
  • Oversee the onboarding, training, and quality-rating of
    third-party solar installers
    .
  • Perform periodic on-site inspections to verify that "paper" processes match "field" reality

Qualifications and Skills

Education & Experience

  • Education:
    Bachelor's degree in
    Engineering (Electrical, Civil, or Industrial)
    or a related technical field.
  • Experience:
    Minimum 5+ years in
    Operational Excellence, Quality Management, or Process Engineering
    .
  • Industry Requirement:
    Proven background in
    Solar, Construction, Power/Energy, or Heavy Manufacturing
    is mandatory. Applicants from purely service-based BPO backgrounds will not be considered.

Certifications

  • Highly Desirable:
    ISO 9001 Lead Auditor or a similar Quality Management System (QMS) certification.
  • Preferred:
    Lean Six Sigma Green Belt or Black Belt.

Technical Expertise

  • Expertise in
    Process Mapping
    and documenting technical Standard Operating Procedures (SOPs).
  • Strong understanding of
    Project Management
    principles for physical assets.
  • Data-driven mindset: Ability to use analytics to identify technical failure points and drive improvements.

Leadership & Interpersonal Skills

  • Exceptional leadership with the ability to influence cross-functional teams (Sales, Engineering, and Contractors).
  • A
    "Field-First" mindset
    : Comfortable transitioning between boardroom strategy and active construction/installation sites.
  • High sense of ownership, accountability, and a solutions-driven approach under pressure.

Why Join Solviva?

  • Make an Impact
    – Play a key role in shaping the financial strategy of a fast-growing solar startup that's making clean energy more accessible.
  • Innovation & Ownership
    – Work at the intersection of renewable energy, fintech, and venture-backed growth, with the autonomy to drive real change.
  • Build & Grow
    – Be part of an early-stage Seed venture, build systems and processes from the ground up, and accelerate your personal and professional growth in a high-growth startup environment.
  • Flexibility & Remote Work
    – Enjoy a hybrid setup with remote workdays each week.
  • Backed by Industry Leaders
    – Solviva is the first venture from
    AboitizPower's 1882 Ventures
    , giving you the agility of a startup with the backing of a trusted energy leader.