Telephony IP
5 days ago
Job Title: IP Telephony
- Assist in defining requirements for data center technology components and infrastructure
- Design and build network architecture for data centers ensuring scalability, reliability and security
- Collaborate with cross functional teams to ensure the smooth functioning of the infrastructure
- Conduct testing efforts to identify and resolve any issues or vulnerabilities in the network architecture and design
- Stay updated with the latest advancements integrating innovative approaches for improved performance and efficiency
- Proficient in IP telephony (Cisco Call Manager/ CUCM) and Contact center admin skills
Responsibility Areas:
Telephone Handsets
Install and setup phones
- Remove and store phones
- New store setups
- Conference room support
- Headset Support
- Dialtone issues
- Cannot dial issues
- Troubleshoot Call Quality
- Jabber Soft Phone
- Hardware MCS Cisco Support
- CallManager Support
- Unity Voicemail Support
- E911 Cisco
Analog
VG310 port resets/troubleshooting
- ATA187 Device Support
- Store Retail Paging Support
- Fax Line Dialing
- POS Dialing Support
E911
ELIN Programming
- Alerting
MS Team Voice
Assign DID to Teams phone
- User phone request
- Troubleshoot call quality
DID Numbers
Assignments
- Call Routing
- Abbreviated dialing
Conference Room Support
Phone Troubleshooting
- Moving/Setup phones
SIP Trunks
Troubleshooting
- Monitoring
- Call Routing
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