Telephony IP

5 days ago

Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱400,000 - ₱800,000 per year

Job Title: IP Telephony

  • Assist in defining requirements for data center technology components and infrastructure
  • Design and build network architecture for data centers ensuring scalability, reliability and security
  • Collaborate with cross functional teams to ensure the smooth functioning of the infrastructure
  • Conduct testing efforts to identify and resolve any issues or vulnerabilities in the network architecture and design
  • Stay updated with the latest advancements   integrating innovative approaches for improved performance and efficiency
  • Proficient in IP telephony (Cisco Call Manager/ CUCM) and Contact center admin skills

Responsibility Areas:

  • Telephone Handsets

  • Install and setup phones

  • Remove and store phones
  • New store setups
  • Conference room support
  • Headset Support
  • Dialtone issues
  • Cannot dial issues
  • Troubleshoot Call Quality
  • Jabber Soft Phone
  • Hardware MCS Cisco Support
  • CallManager Support
  • Unity Voicemail Support
  • E911 Cisco

  • Analog

  • VG310 port resets/troubleshooting

  • ATA187 Device Support
  • Store Retail Paging Support
  • Fax Line Dialing
  • POS Dialing Support

  • E911

  • ELIN Programming

  • Alerting

  • MS Team Voice

  • Assign DID to Teams phone

  • User phone request
  • Troubleshoot call quality

  • DID Numbers

  • Assignments

  • Call Routing
  • Abbreviated dialing

  • Conference Room Support

  • Phone Troubleshooting

  • Moving/Setup phones

  • SIP Trunks

  • Troubleshooting

  • Monitoring
  • Call Routing

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