Branch Operations Head

3 days ago

Kidapawan Cotabato, Philippines City Savings Bank Full time ₱1,200,000 - ₱2,400,000 per year

About the role

As the Branch Operations Head for the Kidapawan Branch of City Savings Bank, you will play a crucial role in ensuring the smooth and efficient operation of our retail banking services. In this full-time position, you will be responsible for managing all aspects of branch operations and leading a team of dedicated professionals to deliver exceptional customer service.

What you'll be doing

  1. Oversee the daily operations of the Kidapawan branch, including teller, customer service, and back-office functions
  2. Manage and supervise branch staff, including hiring, training, and performance management
  3. Implement and monitor operational policies and procedures to ensure compliance with regulatory requirements
  4. Analyse branch performance metrics and data to identify areas for improvement and develop strategies to enhance productivity and customer satisfaction
  5. Serve as the primary point of contact for customers, addressing any inquiries or issues that arise
  6. Collaborate with the regional management team to coordinate branch activities and contribute to the overall success of the organisation

What we're looking for

  1. Minimum of 5 years of experience in a similar role within the banking or financial services industry
  2. Proven track record of successful branch operations management, including staff supervision, customer service, and process improvement
  3. Strong understanding of banking regulations, policies, and procedures, with the ability to ensure compliance
  4. Excellent communication and interpersonal skills, with the ability to effectively interact with customers and lead a team
  5. Proficient in financial analysis and data management, with the ability to interpret and use performance metrics to drive decision-making
  6. Bachelor's degree in Business Administration, Finance, or a related field

What we offer

At City Savings Bank, we are committed to providing our employees with a rewarding and fulfilling work environment. As the Branch Operations Head, you will have the opportunity to contribute to the growth and success of our organisation, while also benefiting from:

  1. Competitive salary and performance-based incentives
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and professional development
  4. Supportive and collaborative work culture

About us

City Savings Bank is a leading financial institution in the region, with a strong focus on providing exceptional customer service and innovative banking solutions. Since our establishment in 1980, we have grown to become a trusted partner for individuals and businesses, offering a wide range of products and services. Our commitment to the communities we serve is at the heart of our values, and we take pride in our role as a responsible corporate citizen.

If you are passionate about the banking industry and ready to take on a challenging and rewarding role, we encourage you to apply now.

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