Travel Consultant

1 week ago

Makati City, National Capital Region, Philippines V SHIPS SERVICES OCEANA INC. Full time

Overall Purpose of the Job:

  1. Undertake the activities of the Travel Department within IATA requirements.

  2. Managing relationships with internal and external customers to maximise business levels.

  3. Managing relationships with suppliers – internal and external.

Key Responsibilities:

  • Carry out the below in a timely manner to include:
  • Flights – Marine, Offshore and Commercial
  • Accommodation
  • Car Hire
  • Rail
  • Taxis
  • Ferry's
  • Visas
  • Conferences, Meetings and Events
  • Charter Flights / Helicopters
  • Undertake relevant admin and production of invoices / credit notes in a timely and accurate manner.
  • To ensure the clients Travel Management Policy is adhered too at all times.
  • To be cost effective in the workplace and actively look for opportunities to upsell / cross sell.
  • Nurture relationships with clients and suppliers to improve communication, proactively seeking to provide all relevant
  • advice and information.
  • Escalation of relevant accounting (client or supplier) queries to a point of resolution.
  • Assist in onboarding of new clients.
  • Assisting the wider group with process improvements, implementation of technology and any other changes as required.
  • Work with colleagues across all business units to ensure consistency in process and procedures, whilst sharing best
  • practice.
  • Any other related duties as delegated within the scope and level of the post.

ESSENTIAL:

  • Able to use Amadeus or equivalent software
  • Experienced handling Marine, Offshore, Oil & Gas clients, Cruises
  • Can design a route based on fares and visa limitations, and familiar with Airline Marine Contracts
  • Experience in a similar role
  • Customer focused and ability to work as part of a busy team
  • Excellent communication skills – written and verbal
  • Attention to detail
  • Ability to think and react quickly and calmly when under pressure.
  • Organised and self-motivated and Can do attitude.
  • Must be fluent in English

DESIRABLE:

  • Experience of Protas or other back office software
  • Familiarity with sales driven environment
  • Experience in an international/matrix structure

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