Senior Technical Support Engineer

2 days ago

Quezon City, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time ₱700,000 - ₱1,200,000 per year

JOB RESPONSIBILITIES:

  • Monitor and triage incoming support cases via a shared queue.
  • Prioritize and resolve quick-win issues to meet response and resolution SLAs.
  • Identify and escalate Severity 1 cases following established protocols.
  • Maintain and update backlog cases with clear, structured documentation.
  • Participate in weekend/on-call support as per the rotation schedule.
  • Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
  • Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.

QUALIFICATIONS:

  • Bachelor's degree - Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
  • Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
  • Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
  • A minimum of 4 years of knowledge/prior experience in the Linux Operating System is required.
  • Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have

MANDATORY SKILLSET:

  • Networking
  • Routers
  • Switches
  • Linux
  • Troubleshooting
  • Providing technical support to large external enterprises/customers

Job Type: Full-time

Education:

  • Bachelor's (Preferred)

Experience:

  • Linux operating system: 4 years (Required)

Work Location: In person

Job Type: Full-time

Pay: Php70, Php120,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

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