
Senior Technical Support Engineer
2 days ago
JOB RESPONSIBILITIES:
- Monitor and triage incoming support cases via a shared queue.
- Prioritize and resolve quick-win issues to meet response and resolution SLAs.
- Identify and escalate Severity 1 cases following established protocols.
- Maintain and update backlog cases with clear, structured documentation.
- Participate in weekend/on-call support as per the rotation schedule.
- Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
- Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.
QUALIFICATIONS:
- Bachelor's degree - Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
- Prior direct experience working for vendors and supporting paying customers. (examples of vendors include Cisco, Palo Alto, Checkpoint, Sophos, etc.)
- Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
- A minimum of 4 years of knowledge/prior experience in the Linux Operating System is required.
- Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have
MANDATORY SKILLSET:
- Networking
- Routers
- Switches
- Linux
- Troubleshooting
- Providing technical support to large external enterprises/customers
Job Type: Full-time
Education:
- Bachelor's (Preferred)
Experience:
- Linux operating system: 4 years (Required)
Work Location: In person
Job Type: Full-time
Pay: Php70, Php120,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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