COE Specialist

9 hours ago

Taguig, National Capital Region, Philippines Uber Full time

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber

About the Role

The Onboarding specialist owns the onboarding process of the merchant from start to finish. A few activities included (but not limited to) would be auditing menus, uploading merchant photos, making outbound calls/emails to help unblock merchants and answer their questions, and checking that merchants meet all requirements to be activated on Uber Eats platform.

Your Impact in Role:

  • Willing to be moved from time to time to other projects and accounts or where the business needs them
  • Onboards merchants by ensuring that menus and photos comply with Uber Eats quality and brand standards.
  • Conducts outbound calls to merchants who are active but not taking trips, identifying potential blockers and providing guidance to improve engagement and activation.
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation

Basic Qualifications

  • Work experience in high energy, high pressure, productive environment
  • Excellence in both written and spoken English with the ability to clearly and effectively communicate ideas to varied audiences
  • Comfortable with Excel/Google Sheets and other technology based business tools
  • Customer-focused and has a deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer-centric way
  • Investigative and truth-seeking mindset, adopting a curious and analytical mindset to find facts and full understanding of the situation
  • Exceptional eye for detail, carefully checking everything, knowing that even a small error could lead to potential risk

Preferred Qualifications

  • A bachelor's degree from any field is preferred but not a requirement

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