Workforce Management Business Partner

17 hours ago

Pasay, National Capital Region, Philippines Conduent Full time ₱1,200,000 - ₱2,400,000 per year
Description

Job Track Description:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

General Profile

  • Requires knowledge and experience in field.
  • Uses best practices and knowledge of business to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.

Functional Knowledge

  • Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

  • Knowledge of best practices and team integration.
  • Aware of the competition and what differentiates them.

Impact

  • Impacts a range of customer, operational, project or service activities.
  • Works within broad guidelines and policies.

Leadership

  • A resource to colleagues with less experience.
  • Guides small projects with manageable risks and resource requirements.

Problem Solving

  • Solves complex problems.
  • Takes a new perspective on existing solutions.
  • Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

  • Ability to articulate difficult or sensitive information effectively.
  • Works to build consensus within a team.

Responsibility Statements

  • Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
  • Ensures functional support given meets the operational needs of the assigned WFM employees.
  • Manages the relationship between WFM and operations.
  • Acts as the primary point of contact for any operational concerns.
  • Ensures that WFM resources and processes have the correct number of operational resources.
  • Mentors WFM employees in technical skills and program-specific processes.
  • Optimizes WFM performance by exposing and addressing improvement opportunities.
  • Integrates additional operational WFM resources to resolve process challenges.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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