Internal Creator Relationship Manager

3 days ago

Manila, National Capital Region, Philippines Shopee Full time

Job Description

  • Creator Management & Development
  • Recruit, onboard, and manage a portfolio of livestream creators across key categories.
  • Build and maintain strong relationships with creators, ensuring alignment with platform goals and campaign priorities.
  • Provide regular performance feedback, training, and strategic guidance to improve content quality, conversion rates, and audience engagement.
  • Livestream Program Execution
  • Work closely with internal category, marketing, and operations teams to match creators with brand campaigns and seller activations.
  • Monitor livestream quality, engagement, and performance metrics to identify opportunities for optimization.
  • Support the rollout of key livestream programs (e.g., Superstar, Golden Tick, Matchmaking) and ensure creator participation and satisfaction.
  • Performance Tracking & Optimization
  • Analyze creator performance using platform data to track GMV, orders, and engagement.
  • Identify top-performing creators and nurture them for higher-tier programs or long-term partnerships.
  • Recommend incentive structures and performance improvement plans based on data insights.
  • Strategic Growth & Ecosystem Building
  • Contribute to building a scalable and sustainable creator ecosystem by identifying new talent pools and niche verticals.
  • Collaborate with cross-functional teams to enhance the creator experience through automation and platform tools (e.g., Creator Marketplace).
  • Drive initiatives that strengthen creator loyalty and retention, ensuring Shopee remains the preferred platform for livestream creators.

Requirements

  • Has at least a Bachelor's degree of any business/marketing-related 4-year course
  • 2–4 years of experience in creator management, influencer marketing, partnerships, or account management—preferably within e-commerce, media, or tech.
  • Proven track record in end-to-end project management
  • Hands-on experience applying data and insights to drive decision-making and project outcomes
  • Experience in influencer marketing, campaign or brand management, or content/creator operations is a strong plus
  • Strong interpersonal and communication skills; comfortable managing external stakeholders.
  • Strong project management capabilities – confident in planning, coordinating, and executing cross-functional projects from start to finish
  • Able to process and interpret data, and apply insights to optimize strategies and improve performance
  • Proficiency in tools like Google Sheets/Excel, Slides, and project management tools
  • A conscientious team player who takes ownership, follows through on details, and keeps others informed
  • Results-driven mindset with a bias for action and the ability to manage multiple priorities in a fast-paced environment
  • Strong communication and coordination skills—clear, proactive, and solution-oriented

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