Onsite CSR agents

11 hours ago

Apas Cebu, Philippines CEBU NEW WAVE RECRUITMENT, INC. Full time

About the role

CEBU NEW WAVE RECRUITMENT, INC. is seeking passionate and customer-focused Onsite CSR agents to join their dynamic team in Apas Cebu City, Cebu. This full-time role is an excellent opportunity for individuals interested in a rewarding career in the call centre and customer service industry.

What you'll be doing

  • Providing exceptional customer service through inbound and outbound calls
  • Handling a wide range of customer inquiries and resolving issues effectively
  • Maintaining accurate records and documentation of customer interactions
  • Identifying opportunities to enhance the customer experience and suggesting improvements
  • Collaborating with cross-functional teams to ensure customer needs are met
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in the English language, both written and verbal
  • Familiarity with customer relationship management (CRM) systems and software
  • A positive, patient, and adaptable mindset to handle a variety of customer inquiries

What we offer

  • Competitive salary and performance-based incentives
  • Opportunities for career growth and development
  • Comprehensive benefits package, including health insurance and retirement plans
  • Supportive and collaborative work environment
  • Work-life balance initiatives, such as flexible scheduling and paid time off

About us

CEBU NEW WAVE RECRUITMENT, INC. is a leading recruitment and staffing solutions provider in Cebu, Philippines. With a focus on delivering top-quality talent, we have established a reputation for excellence in the Call Centre & Customer Service industry. Join our team and be a part of our continued success.

Apply now

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