Quality Manager I

JOB DESCRIPTION

Introducing the role of Quality Control Associate I – a pivotal position where your expertise will shape the future of our business operations. In this role, you will be at the forefront of maintaining a robust and disciplined control environment, ensuring that our processes are not only efficient but also sustainable. Your keen eye for detail and proactive approach will be instrumental in identifying and escalating issues with urgency, while your collaborative spirit will drive timely remediation in partnership with the business.

As a Quality Control Associate I within the Quality Assurance team, you will be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. The team assists in real-time control issue detection, escalation, root cause analysis, and remediation. Your strategic thinking skills will be key in understanding the broader implications of quality issues and in driving change within the department. With your advanced skills in coaching and team building, you will guide others in their work activities, fostering a collaborative environment that values diversity and inclusivity.

Job responsibilities

• Lead and supervise a team of 8-10 quality associates, providing guidance, training, and support
• Conduct regular performance evaluations and provide feedback to team members
• Can manage multiple sub-functions within
• Proactively identify potential issues, risks, and trends in the QA testing process, using strategic thinking to initiate solutions
• Perform root cause analysis on identified deficiencies, leveraging your proficiency in artificial intelligence to propose improvements to business processes
• Communicate results of quality reviews to stakeholders, tracking and monitoring corrections to critical defects
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.

Required qualifications, capabilities, and skills

• Demonstrated expertise in quality control processes, with a strong focus on Know Your Business and Know Your Process standards, evidenced by practical application and results-driven performance.
• Ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.
• Advanced proficiency in using computer systems and related technology for data analysis and problem-solving
• Demonstrated ability to identify and analyze root causes of quality issues, with a track record of proposing and implementing effective solutions
• Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.

Preferred qualifications, capabilities, and skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) preferred
• Bachelor's degree or equivalent experience required
• Prior Default experience is preferred.
• 3-7 years of experience in financial services industry with background in Foreclosure, controls, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business-related function/operation

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.