
Customer Care Representative
2 days ago
For faster process, Send your updated Resume to .COM and Indicate "CSR Application" to the Email Subject
Qualifications:
- At least 1 yr CSR experience in a BPO Company
- Communication Skills: Excellent verbal and written communication skills, including active listening and the ability to explain complex information clearly and concisely.
- Customer Focus: A genuine desire to help customers and a patient, empathetic approach to handling inquiries and complaints.
- Problem-Solving Skills: The ability to analyze customer issues, identify solutions, and implement them effectively.
- Product Knowledge: A willingness to learn and retain detailed information about Culinary Depot's products.
- Technical Skills: Proficiency in using computers, CRM software, and other relevant tools.
- Time Management: The ability to prioritize tasks, manage time effectively, and handle a high volume of customer interactions.
- Teamwork: A collaborative mindset and the ability to work effectively with other team members.
Job Responsibilities:
- Handling Inquiries: Responding to customer inquiries via phone, email, and chat regarding products, orders, shipping, returns, and general company information.
- Order Processing: Assisting customers with placing orders, tracking shipments, and managing any order changes or cancellations.
- Problem Solving: Addressing customer complaints and resolving issues efficiently and professionally, aiming for customer satisfaction. This might involve troubleshooting, offering solutions, or escalating complex issues to the appropriate department.
- Product Knowledge: Developing and maintaining a strong understanding of Culinary Depot's product catalog to effectively answer customer questions and provide recommendations.
- Sales Support: Potentially identifying sales opportunities and upselling or cross-selling products when appropriate.
- Record Keeping: Maintaining accurate records of customer interactions and transactions in the company's system.
- Collaboration: Working closely with other departments, such as sales, shipping, and returns, to ensure seamless customer service.
- Feedback Collection: Gathering customer feedback to identify areas for improvement in products, services, or processes
Job Type: Full-time
Benefits:
- Paid training
Work Location: In person
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