Customer Experience Specialist | 30,000 Package

1 week ago

Imus A, Philippines CallMax Solutions Full time ₱30,000 per year

For faster process, Send your updated Resume to .COM and Indicate "CSR Application" to the Email Subject

Qualifications:

  • At least 1 yr CSR experience in a BPO Company
  • Communication Skills: Excellent verbal and written communication skills, including active listening and the ability to explain complex information clearly and concisely.
  • Customer Focus: A genuine desire to help customers and a patient, empathetic approach to handling inquiries and complaints.
  • Problem-Solving Skills: The ability to analyze customer issues, identify solutions, and implement them effectively.
  • Product Knowledge: A willingness to learn and retain detailed information about Culinary Depot's products.
  • Technical Skills: Proficiency in using computers, CRM software, and other relevant tools.
  • Time Management: The ability to prioritize tasks, manage time effectively, and handle a high volume of customer interactions.
  • Teamwork: A collaborative mindset and the ability to work effectively with other team members.

Job Responsibilities:

  • Handling Inquiries: Responding to customer inquiries via phone, email, and chat regarding products, orders, shipping, returns, and general company information.
  • Order Processing: Assisting customers with placing orders, tracking shipments, and managing any order changes or cancellations.
  • Problem Solving: Addressing customer complaints and resolving issues efficiently and professionally, aiming for customer satisfaction. This might involve troubleshooting, offering solutions, or escalating complex issues to the appropriate department.
  • Product Knowledge: Developing and maintaining a strong understanding of Culinary Depot's product catalog to effectively answer customer questions and provide recommendations.
  • Sales Support: Potentially identifying sales opportunities and upselling or cross-selling products when appropriate.
  • Record Keeping: Maintaining accurate records of customer interactions and transactions in the company's system.
  • Collaboration: Working closely with other departments, such as sales, shipping, and returns, to ensure seamless customer service.
  • Feedback Collection: Gathering customer feedback to identify areas for improvement in products, services, or processes

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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