Operations Specialist

2 weeks ago

Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱450,000 per year

This role supports the overall business operations by performing a variety of administrative tasks. The position functions as a generalist or may span multiple disciplines within the Administrative Services function. The primary goal is to ensure smooth day-to-day operations through reliable and efficient support.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, concerns, and requests with accuracy and empathy.

  • Provide product or service information, troubleshoot issues, and offer appropriate solutions to ensure customer satisfaction.

  • Document customer interactions in the system accurately, including details of inquiries, complaints, and resolutions.

  • Follow established call scripts and protocols, while maintaining flexibility to adapt to unique customer needs.

  • Meet performance metrics such as call handling time, customer satisfaction scores, and first-call resolution rates.

  • Collaborate with team members and other departments to resolve complex issues and escalate cases when necessary.

  • Stay updated on product knowledge, policies, and system changes through regular training and team briefings.

  • Maintain a positive and professional demeanor during all customer interactions, contributing to a supportive and service-oriented team culture.

Qualifications/Requirements:

  • Bachelor's degree or equivalent in any field

  • Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience

  • At least 1-2 years BPO/shared service or relevant experience

  • Fresh graduates can be accommodated depending on communication skills and behavioral aspect

  • Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)

  • Ability to work with deadlines and has great attention to detail

  • Excellent English oral and written communication skills

  • Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule

  • Must be willing to work in REPH Iloilo site



We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

  • People Operation Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Sustainable Initiatives Inc. Full time ₱250,000 - ₱500,000 per year

    This is a full-time, on-site role for a People Operations Specialist, preferably a Registered Psychometrician, at LifeBank Sustainable Initiatives Inc., located at LifeBank Center, Sta. Barbara, Iloilo. The People Operations Specialist will be responsible for administering LMDP assessments (including psychometric tests), developing competency maps, and...

  • Operations Specialist

    1 week ago

    Iloilo City, Western Visayas, Philippines RELX Group plc Full time ₱200,000 - ₱400,000 per year

    This role supports the overall business operations by performing a variety of administrative tasks. The position functions as a generalist or may span multiple disciplines within the Administrative Services function. The primary goal is to ensure smooth day-to-day operations through reliable and efficient support.Key Responsibilities:Handle inbound and...

  • Operations Assistant

    2 days ago

    Iloilo City, Western Visayas, Philippines Filinvest Group Full time ₱200,000 - ₱250,000 per year

    Registrations Associate supports the Registration Team Lead by performing; 1) accurate preparation of documentary requirements necessary to process the Certificate Authorizing Registration, Transfer Certificate of Title and Tax Declaration and 2) qualifies taxes and ensures it is paid on-time to avoid penalties and delinquencies.It is expected from the...

  • IT Support Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines XtendOps Full time ₱300,000 - ₱480,000 per year

    Job Summary:The IT Support Specialist position is a frontline role responsible for providing technical assistance and troubleshooting for staff IT needs. This role ensures smooth operations, resolves everyday IT issues, escalates complex cases appropriately, and contributes to department innovation. The specialist also supports Quality Assurance (QA) testing...

  • Learning And Development Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines DBC Homes Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryTheHR Learning & Development Specialist or Team Leaderplays a key role in designing, implementing, and evaluating training programs that support workforce development across construction projects and office operations. This role ensures that employees—from site workers to supervisors—receive relevant, timely, and effective learning experiences...

  • Claims Resolution Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines Kavi Global Full time

    As part of the Tech Enabled Services (TES) Team of Kavi Philippines, the Claims Resolution Specialist contacts patients, employees, attorney representatives, and other responsible parties to gather information related to collecting payments for complex claims. The Claims Resolution Specialist acts as the liaison between key Client contacts and end...

  • System Support Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc. (LBF) Full time ₱900,000 - ₱1,200,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF)we excel, we care, we sharea non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...

  • Insurance Verification Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Boji Medical Billing Full time ₱360,000 - ₱432,000 per year

    Insurance Verification Specialist (BPO) — Dental ServicesRemote — Philippines Full-Time, Individual ContributorJob SummaryHenry Schein One is seeking a detail-oriented Insurance Verification Specialist to joinour remote Business Process Outsourcing (BPO) team in the Philippines. You will contactU.S. dental insurance payers via phone to obtain accurate...

  • Business Solutions Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines MT Solutions Incorporated Full time ₱156,000 - ₱240,000 per year

    Job Summary:The Business Solutions Specialist is responsible for supporting the operational and administrative functions of MT Solutions Incorporated. This role involves managing business processes, performing clerical and administrative tasks, and overseeing billing and collections through QuickBooks. Key responsibilities include maintaining accurate...

  • System Support Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines LifeBank Microfinance Foundation, Inc Full time ₱150,000 - ₱250,000 per year

    LifeBank Microfinance Foundation, Inc. (LBF) we excel, we care, we share a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.LBF is backed by its 2 pillar...