HR Operations Analyst

1 week ago

Manila Manulife Business Processing Services, Philippines Company 81 - Manulife Data Services Inc. Full time ₱350,000 - ₱700,000 per year

The HR Operations Analyst provides Tier 1 HR administration support to all employees in accordance with organization's procedure documents and agreed service levels with customers and stakeholders.

Position Responsibilities:

  • Process and capture information to system according to established methods and procedures.
  • Practice strict security compliance in handling sensitive employee information
  • Process data entry with attention to quality and quantity.
  • Accountable for processing all of HR operations workload.
  • Consistently attain the service level set by the company.
  • Maintains consistency and accuracy in updating Knowledge base, HRIS and other HRSS systems.
  • Ensures that all transactions are documented and processed within the agreed timeframe.
  • Updates procedures documents, process maps and works instructions regularly and comply with the document storage rules of the company.
  • Develop mastery and expertise of the processes to be able to suggest improvements which leads to higher efficiency.
  • Maintain a filing system to meet local and audit requirements
  • Perform quarterly audit on the data integrity on Workday

Required Qualifications:

  • Ability to develop and maintain strong consulting relationships with HR and business leaders
  • Advanced Excel skills including pivot tables, advanced formulas etc..
  • Strong analytical and problem solving skills with attention to detail
  • Understanding of key data integrity principles with ability to foresee downstream implications
  • Expert ability to analyze and summarize data and to identify key findings and related business implications
  • Ability to work independently and to prioritize, plan work and meet deliverables
  • Excellent interpersonal skills with high level of professionalism and customer focus

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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