Vendor Governance Management Senior Analyst

Job Description:

The Analyst – Vendor Governance Management reports locally to the Director, 3rd Party Vendor Risk Governance in MBPS and supports the Sr. Director, Vendor Governance Management in Canada (Business Unit) and is responsible for ensuring effective risk management of the Company's vendors globally. As a critical element of the first line of defense, the Vendor Risk Analyst will monitor and manage vendor risk through an effective risk assessment of the Procurement intake requests. The incumbent will conduct pre-screening questionnaire with the business to determine if the risk rating is either stable or not. This person will also support mailbox management or any other required reports for the Vendor Governance team. In this capacity, the individual must be skilled in influencing others to assess and monitor vendor risk and follow vendor risk management policy. The incumbent will have deep understanding of relevant risk management principles and best practices, ensuring compliance to the Company's Outsourcing and Third-Party Risk Management Policy.

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Position Responsibilities:

• Own the Intake process at the Vendor Governance level, by actioning intakes, risk stratifying requests, managing customer requests, replying as the face of the Vendor Governance Managers
• Understanding and probing
• Assess complexity and risk level of the project/request submitted to the intake tool and decide right procurement process for the need and understanding which SME is to be involved.
• Interact with the business owners, Subject Matter Experts and senior management, with the goal of completing the pre-screening questions in a timely and quality manner
• Understand the end-to-end procurement process as well as integration points to ensure business requests are addressed efficiently by each team and bottlenecks are avoided.
• Actively monitors Ivalua Intake Tool to ensure business needs were accurately captured from start to finish
• Develop and maintain standard operating procedures (SOPs) for their role.
• Stay informed about the latest developments in the vendor risk management field.
• Perform any other job-related instructions, as requested
• Ensure Third-Party Risk Module data alignment and accuracy
• Support in other required VGM reports
• Implement controls on processes that ensure data integrity and accuracy across the entire reporting workflow
• Actively monitor and manage VGM Mailboxes to ensure business needs are accurately captured from start to finish
• Any ad hoc tasks or projects as required for the team

Required Qualifications:

• 2+ years' experience in Vendor Governance, Vendor Management or Third-Party Risk, Corporate Procurement or Contact Center with experience delivering reports to stakeholders 3+ years in a professional environment
• Graduate of 4-year degree
• Ability to work in the night shift or shift that would be required to optimally support the business
• Knowledge of risk and control practices, procedures and principles

Preferred Qualifications:

• Excellent communication (written and spoken) and problem-solving capability
• Highly engaged with strong interpersonal skills and service-oriented attitude to stakeholders and customers
• A high degree of organizational skills, ability to set priorities, manage multiple demands and the ability to complete tasks under strict timelines is required.
• Strong PC skills and proficiency with MS Excel, PowerPoint Word, and SharePoint
• Attentive to detail and quality, well-organized, innovative and result-driven
• Self-starter with high level of initiative; Exercises good judgement; Operates in a professional and ethical manner with customers and vendors

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

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