Data and Dashboard Management Associate

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Come aboard so we can Build a Brilliant Future Together

Meralco is more than a power distribution company. It is home to those who value innovation, dynamism, as well as development of one's self and well-being. Meralco wholeheartedly believes in the significance of customer service, performance, accountability, integrity, and teamwork. Mayroong tunay na malasakit sa kapwa at sa bayan.

Meralco brings out the best in people by championing innovative solutions that move everyone towards a promising future together – for its employees, customers, community and country.

Join us at Meralco and experience a brilliant life.

Meralco. Ang Liwanag ng Bukas.

We are looking for Data Professionals Currently, we are hiring for Data Engineers and Dashboard Management Reporting Associates

Job Description (Refer to Job Summary in the JD)

The Dashboard Management and Reporting Associate, reporting to the Head of Dashboard Management and Reporting, supports in translating, mapping, and consolidating key performance metrics and targets across the Customer Retail Services (CRS) organization. He also assists in setting-up, developing, rolling out, and maintaining the CRS performance dashboard, and in establishing and implementing performance monitoring and reporting structure and cadence within the CRS organization. The position also supports in analyzing performance on key business-as-usual and project metrics, and in communicating actionable insights to CRS leadership and stakeholders. Lastly, the position monitors business performance, consolidates relevant data, and synthesizes them into management reports.

Responsibilities:

CRS KPI GOVERNANCE

• Translate CRS strategies into objectives and KPIs providing clear "line of sight" across the organization
• Map out and link customer, revenue, and operational metrics across the CRS organization
• Ensure alignment of KPI and related data with other L1 organizations
• Assist OH-CRS and leaders in defining customer, revenue, and operational performance targets
• Performs analysis to support special / ad-hoc projects (e.g., opportunity sizing, projections)
• Participates in continuous improvement efforts across the CRS organization targeted at driving greater business value

CRS PERFORMANCE DASHBOARD MANAGEMENT

• Design, develop, and rollout the CRS Performance Dashboard for key CRS KPIs (e.g., Sales, Service Applications, Billing and Collections) monitoring progress and performance on key BAU and project metrics
• Manage the dashboarding lifecycle from initiation, design, build, test, and deployment in partnership with various enablers and stakeholders
• Create dashboard framework, gather pertinent information and organize them in a logical and functional manner to translate user request into dashboard wireframe
• Partner with line organizations and data governance teams to define KPI and metrics, business rules, and formula
• Design prototype dashboard, perform requirements validation, and perform user acceptance and testing
• Conduct sign-off processes, rollout and launch, and ensure stability and data quality of dashboard
• Ensure adoption and utilization of performance dashboards through constant alignment with users and periodic enhancements of the dashboard
• Maintain and update the technical aspect of CRS Performance Dashboard through data quality checks, root cause analysis, and issue resolution
• Continuously review and refine KPIs and targets based on new business and customer development

CRS PERFORMANCE MONITORING AND REPORTING

• Organize and set-up performance monitoring and reporting structure and cadence within CRS
• Coordinate with organizational units to track, integrate, and synthesize performance data of customer, revenue, and operational BAU metrics
• Support OH-CRS in generating business performance reports for presentation to internal and external stakeholders and events
• Design and implement efficient system for fulfilling ad-hoc and urgent reporting requests

Qualifications

• Business or Technology degree such as Statistics, Economics, Mathematics, Industrial Engineering, Data Science, Information Systems
• General management skills with at least 3-5 years of experience in business performance management, data analytics, and operational improvement but new graduates are also encouraged to apply
• Preferably worked for conglomerates, holdings, or company with the same structure as Meralco (with subsidiaries)
• Demonstrated business and cross-organizational leadership (preferably has done project management)
• Demonstrated advanced knowledge/experience in the following:
• Environmental scanning (economic, political, social) and assessing implications and opportunity areas for growth/ improvement / development
• Data analytics and advanced visualization
• Strategy framework and business impact analysis
• Process facilitation and framework development
• Communications, marketing, and strategy messaging for Management
• Presentation skills

Our Values:

• Excellence
• Customer Centricity
• Sustainability
• Integrity
• Innovation
• Malasakit
• Bayanihan

If these things align to your personal values, please don't hesitate to apply. Join us at Meralco and experience a brilliant life.