Instructional Designer

The Role

We're looking for a creative, strategic, and purpose-driven Instructional Designer to join our growing Learning and Development team at Ecosa. In this role, you'll be instrumental in designing impactful and meaningful learning experiences that enable our teams to thrive, professionally and personally, while helping us deliver
"WOW" customer experiences.

At Ecosa, we don't just sell sleep solutions, we design journeys that make people's lives better. Your work will help cultivate a culture of continuous learning, innovation, and performance through engaging, effective, and scalable training materials that reflect our brand and culture.

As our Instructional Designer, you will take ownership of the entire learning material development lifecycle, from needs analysis and instructional design to development, implementation, and evaluation. You will collaborate with subject matter experts (SMEs), department leaders, and cross-functional teams to transform business challenges and learning needs into engaging, learner-centered solutions.

This role requires both creative and analytical thinking, the ability to deliver under tight deadlines, and a passion for making complex concepts easy to understand and apply in the real world.

Key Responsibilities

Learning Design & Development

• Design, develop, and maintain a wide range of learning assets, including:
• E-learning modules
• Instructor-led training guides (virtual and in-person)
• Job aids, SOPs, and knowledge base content
• Multimedia content (videos, infographics, simulations, quizzes)
• Ensure all materials are visually engaging, brand-aligned, and culturally relevant to Ecosa's global teams (PH, AU, HK, CN).

Training Needs Analysis & Collaboration

• Conduct learning needs assessments in partnership with stakeholders and SMEs to identify performance gaps and business challenges.
• Proactively recommend learning interventions and translate them into actionable, scalable learning programs.
• Lead kickoff discussions with department leads to define training goals, learner personas, and success criteria.

Learning Project Management

• Manage multiple training projects simultaneously, prioritise based on business impact, manage timelines, and communicate progress clearly.
• Maintain documentation for course development processes and version control.

Evaluation & Continuous Improvement

• Develop assessment strategies (knowledge checks, feedback forms, post-training evaluations) to measure learning effectiveness.
• Analyse LMS data to drive iterative improvements.
• Continuously update and refine training materials to keep content fresh and aligned with current practices.

LMS Administration

• Upload, manage, and publish learning content to our Learning Management System (Litmos or equivalent).
• Monitor course completion, learner progress, and engagement analytics.
• Generate and share training reports with department leads and the People & Culture team.

Qualifications

• Bachelor's degree in Education, Communication, Psychology, Instructional Design, or a related field (Master's or relevant certification a plus).
• 3+ years of experience in instructional design, learning development, or a similar role, preferably in a corporate or high-growth company.
• Strong portfolio showcasing: Digital learning content, Blended learning programs, Use of instructional strategies tailored to adult learners

Instructional Design Expertise

• Deep knowledge of instructional design models (ADDIE, SAM, etc.) and adult learning theories (e.g., Bloom's Taxonomy, Kirkpatrick Model).
• Ability to simplify complex information and translate business challenges into learner-friendly, actionable content.

Tech & Tools

• Proficiency in learning development tools such as:
• Articulate Storyline 360, Rise
• Adobe Captivate or similar
• Canva, Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Video/audio editing tools (Camtasia, Audacity)
• Familiarity with LMS platforms (Litmos, Moodle, LearnUpon, etc.)
• Familiarity with Knowledge Base platforms (Zendesk Guide, Document360, Bloomfire, etc.)
• Comfortable working with Google Workspace, Slack, ClickUp, and other collaboration tools.

Soft Skills & Mindset

• Excellent verbal and written communication skills.
• Strong project management and stakeholder coordination abilities.
• High emotional intelligence, curiosity, and a passion for learning.
• Detail-oriented with a strong quality assurance and version control mindset.
• Adaptable and comfortable working in a fast-paced, feedback-rich environment.
• A problem-solver and team player who proactively seeks solutions, not just tasks.

Why Join Ecosa's Learning & Development Team?

• Help shape the future of learning in a global, growing sleep solutions company.
• Work with passionate, talented people across the Philippines, Australia, Hong Kong, and China.
• Build programs that directly impact team performance, engagement, and customer experience.
• Be part of a culture that celebrates creativity, agility, and innovation.

We're excited to meet people who share our belief that learning should be meaningful, memorable, and empowering.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.