Trilingual Team Leader for Travel

1 week ago

Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱1,200,000 - ₱2,400,000 per year

JOB DESCRIPTION

Reports to: Operations Manager

Location: Ortigas Center, Pasig City, Philippines

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage and direct the daily activities of the Heroes, including creative resource planning and implementing call center strategies and operations
  • Provide meaningful career and professional development to Heroes, in partnership with leadership development staff
  • Carry out needs, assessments, and performance reviews for Heroes
  • Setting and meeting performance targets for efficiency and quality
  • Ensure that the Service Delivery processes and team meet Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
  • Coordinate with Recruitment, and IT, and liaise with the HR team.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

Industry Knowledge

  • Required: Travel experience in the CX space, dealing with end consumers, great with people, high capacity to problem solve on behalf of others, detail-oriented.  Preferred: travel experience using back-end portals of Amadeus, Expedia, Hotelbeds - really any online travel agency's (OTA) backend portal.

Technical Skills/Tool Knowledge

  • Required: Customer Support
  • Problem Resolution
  • Product Knowledge
  • Order Processing
  • Documentation
  • Follow-Up
  • Team Collaboration
  • Maintain Service Standards
  • Ability to use online computing, productivity, and collaboration tools, software, and products

Soft Skills

  • Empathy: The ability to understand and share a customer's feelings.
  • Active listening: The ability to fully understand and engage with a customer's words and underlying messages.
  • Communication: Effective verbal and written communication.
  • Problem-solving: The ability to solve problems and be resourceful.
  • Patience: Being patient with customers.
  • Adaptability: Being able to adapt to different situations.
  • Positive attitude: Having a positive attitude and being friendly.
  • Conflict resolution: Being able to resolve conflicts.
  • Time management: Being able to manage time well.
  • Teamwork: Being able to work well with others.

Education and Experience

  • 2-3 years of experience working as a Team Leader in a BPO is an advantage, but not required

  • Required and Preferred: college-educated

Language Skills:

  • Above-average communication skills in English, Tagalog, and Arabic

  • Customer Support Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines G2 Travel Full time ₱900,000 - ₱1,200,000 per year

    The Company"People don't take trips – trips take people" …… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.We're G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.We're not a corporation and don't behave...

  • Team Leader- Corporate Travel

    1 week ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱400,000 - ₱800,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Team Leader- Corporate Travel

    2 days ago

    Pasig, National Capital Region, Philippines Enshored Full time ₱1,500,000 - ₱3,000,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our Team Is Composed Of...

  • Team Leader for Travel Account

    1 week ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONReports to: Team Manager/Operations ManagerLocation: Ortigas Center, Pasig City, PhilippinesSupervise a team responsible for managing bookings, inquiries, modifications, cancellations, listings, and complaint resolutions, ensuring high-quality service, achievement of key performance metrics, and positive client interactions. Foster team growth...

  • Team Leader for Travel

    2 weeks ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱900,000 - ₱1,200,000 per year

    DUTIES AND RESPONSIBILITIESManage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations.Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation.Provide meaningful career and professional...

  • travel customer success representative i

    2 weeks ago

    Pasig, National Capital Region, Philippines Goway Travel Limited Full time ₱1,200,000 - ₱2,400,000 per year

    TRAVEL CUSTOMER SUCCESS REPRESENTATIVE IJob Type: Full TimeLocation: Goway Travel Manila OfficeReporting to: Operations ManagerJob purpose:This position requires a highly skilled and experienced professional to provide exceptional customer service within the travel industry. The Travel Customer Success Representative will be responsible for managing customer...

  • Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines WNS Full time

    QualificationsMust be amenable to work 100% onsite in WNS Bridgetowne Site.Proficient in multiple GDS platforms including Worldspan, Sabre, Galileo, Amadeus, and ApolloDemonstrates extensive knowledge of international ticketing, exchanges, and refundsPossesses a thorough understanding of IATA rules and regulations, covering fare components, manual fare...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    We are an Australia-based company in search of a dynamic and brilliant Finance Team Leader. Successful candidate should be willing to work in dayshift and onsite in Ortigas, Pasig.As the Finance Team Leader, you will be part of the team providing leadership on workstreams and assisting the financial controller in effectively meeting deliverables and managing...

  • Team Leader

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱40,000 - ₱80,000 per year

    Alta Resources is HiringSummary The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi- faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team...

  • Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱120,000 - ₱150,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...