Analyst, Health and Benefits

The Role 

As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings. 

The ideal candidate will be detail-oriented and have excellent data entry, manipulation skills, and report generation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills.

You will have the opportunity to: 

• Enhance your technical knowledge of benefits plans around the world.
• Enhance data, process, and project management skills.

Key Activities 

Data Management and Reporting Activities 

Data Entry Activities 

• Administrative onboarding of new clients

• Perform data validation and processing work using agreed upon tools, standards, and techniques

• Support the production of benefits plan design and reporting publications

• Process, project, and transaction management

• Support claims utilisation reporting activities

• Collect, validate, and clean benefits enrolment, and eligibility data

• Assist with enrolment processes and ensure beneficiary data is updated

• Monthly reconciliation of commissions and perform commission estimates

• Support benefit audit processes

• Support interactions between clients, WTW and insurance vendors

Performance Objectives:   

Excellence

• Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients

• Perform data entry and validation, processing work using agreed upon tools, standards, and techniques, including self-checking work and following review processes

• Significant attention to detail and excellent data manipulation skills

• Provide input on product and process improvements

People

• Build relationships internally and collaborate effectively on teams both in the office and virtually across regions

• Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

• Work with Team Leader to ensure that each project is completed on time and meets quality standards

• Respond to all requests and communications effectively and efficiently

• Increase efficiency within client teams by identifying ways to improve processes

Financial

• Meet productivity goals

• Monitor project progress, developing solutions for overcoming obstacles

• Maintaining accurate time records

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The Requirements 

• Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business

• 2-5 years' work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)

• Previous benefits or insurance or claims experience is a plus

• Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint)

• Experience with data entry, validation, and manipulation (advanced Excel skills are essential)

• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose

• Ability to ask the right questions and seek help where appropriate

• Sense of accountability; owning one's work and taking pride in it

• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

• Structured problem solving and analytical thinking

• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

• Strong client service orientation

• Strong client relationship, interpersonal and team skills

• Proficiency in English required, good written and communication skills

• Amenable to work in mid-shift hours

WTW is an Equal Opportunity Employer