Workforce Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

We are looking for two (2) highly driven Real Time Analysts (RTA) to join our team. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce activities, analyze KPIs,...

We are looking for highly driven Real Time Analysts (RTA) to join our team in Antipolo and Tarlac sites. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce...

Main Job Purpose:The Quality Laboratory Analyst role runs the site testing facility for both raw and packaging materials, semi-finished and finished goods, and ensures that all applicable test methods are in place, that measurement standards are accurate and reproducible, and that all laboratory and satellite testing equipment is appropriate, calibrated and...

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Operations Analyst working onsite in Lipa, Batangas, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll DoHave a passion for solving work-related puzzles? Are you looking for an opportunity to experience something...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

Job Title: BW-PC Laboratory and Inbound Material QA LeadDepartment: QualitySite: B&W-PC CaviteAbout UnileverUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You...

Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

Position SummaryWe are looking for a strategic and detail-oriented Workforce/Reports Analyst to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO environment. The...

RELX | Quezon City, National Capital Region, Philippines Workforce Management Analyst I The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real‑time management of telephonic/voice, e‑mail and chat operations for various teams in REPH and offshore business unit partners. Responsibilities Analyze workforce metrics,...

Workforce Reporting Analyst Probe CX Quezon City, National Capital Region, Philippines Job Description The Operations Reporting Analyst is responsible for consolidating, analyzing, and presenting key operational data that drives performance management and strategic decision-making. The role requires expertise in reporting, data visualization, and analytics,...

We’re looking for a Workforce Analyst who can track performance metrics, analyze trends, and manage reporting systems that drive continuous improvement. You’ll work closely with operations and team leads to ensure performance data is accurate, dashboards are up to date, and insights are turned into action. This role requires strong analytical skills,...

About the roleWe have an exciting opportunity for a Workforce Analyst - Scheduling Focus to join our dynamic team at Teleperformance in Quezon City, Metro Manila. As a full-time Workforce Scheduling Analyst, you will play a crucial role in ensuring the efficient scheduling and staffing of our call center operations to deliver exceptional customer...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsourcing provider, working with some of the world's largest brands...

About the RoleWe are seeking a highly analytical, detail-oriented Quality & Workforce Analyst to support the performance and operational efficiency of our B2C Customer Support team. This hybrid role combines the responsibilities of evaluating agent quality with managing workforce planning and staffing readiness. The ideal candidate will bring deep knowledge...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

The Workforce Assistant Manager plays a critical role in supporting the strategic and operational goals of the Workforce Management team.This position is responsible for overseeing real-time operations, forecasting, scheduling, and reporting functions to ensure optimal staffing and service level performance across multiple lines of business.Key...