Workforce Analyst

OverviewThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information- Conferring with persons originating, handling,...

About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: Job SummaryThe...

OverviewThe Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information- Conferring with persons originating, handling,...

RESPONSIBILITIESMonitor real-time call center metrics, including call volumes, agent availability, and service levels.Adjust agent schedules and reallocate resources in real-time to address unexpected changes in call volume or staffing.Communicate with team leaders and management regarding any immediate operational issues or anomalies.Utilize real-time...

OverviewThe Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an...

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

OverviewThe successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

Join our team in Antipolo as a Reports Analyst SupervisorDive into the heart of operations and make an impact with your data insights.Apply now and be part of our dynamic team driving real-time success.Qualifications:Bachelor's degree in Business, Data Analytics, Information Systems, or a related field.3–5 years of experience in reporting, data analysis,...

Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...