Hybrid Healthcare Agents
2 days ago
The Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations.
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
- Perform other duties as assigned or necessary
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
Required Skills/Abilities
- High school degree required; college level an advantage
- At least 1 year of contact center experience with 6 months of healthcare experience
- Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage
- Excellent verbal and written communication skills.
- Good Attention to detail and problem solving skills
- Proficiency with MS Office applications, especially Word and Excel
- Amenable to training onsite and hybrid work setup once in production (McKinley)
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