Hybrid Healthcare Agents

4 days ago

Taguig, National Capital Region, Philippines UST Full time $104,000 - $130,878 per year

The Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations.

  • Receive and respond to inbound phone calls for customer assistance
  • Respond to outbound phone call requests
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within a required time frame
  • Act as liaison between claims department and providers
  • Research customer claims in the primary payor systems
  • Ensure highest level of customer service on every call
  • Perform other duties as assigned or necessary
  • Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts

Required Skills/Abilities

  • High school degree required; college level an advantage
  • At least 1 year of contact center experience with 6 months of healthcare experience
  • Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage
  • Excellent verbal and written communication skills.
  • Good Attention to detail and problem solving skills
  • Proficiency with MS Office applications, especially Word and Excel
  • Amenable to training onsite and hybrid work setup once in production (McKinley)

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