Claim agent

Job Title: ClaimRunners Warranty Claims Agent (Per-Diem / On-Call)

Company: ClaimRunners (US-based)

Location: Remote – Philippines

Type: Per-diem / Part-time (as-needed, a few hours per week to start)

About ClaimRunners

ClaimRunners supports automotive dealerships and body shops in the United States with their extended warranty and insurance claims. We handle the time-consuming phone calls, paperwork, and follow-ups so service advisors and shops can focus on their customers.

We're looking for a detail-oriented, reliable remote agent in the Philippines to help us process claims on an as-needed basis.

Role Summary

You will assist US auto dealerships/body shops by:

• Calling warranty and service contract companies

• Starting and following up on claims

• Documenting all details clearly in our system

This role is per-diem / on-call: you'll only work when there are active claims to process, usually just a few hours per week to start, with the possibility of more hours as we grow.

Key Responsibilities

• Call warranty companies using provided phone numbers and scripts to:

• Open new claims

• Provide vehicle, repair, and parts information

• Obtain authorization numbers, coverage details, and payment information

• Carefully follow the "3 Cs" format when documenting:

• Complaint – customer concern

• Cause – technician findings

• Correction – approved repair

• Review repair orders, parts lists, and technician notes to pull the correct information for each claim

• Enter claim details into the ClaimRunners system accurately and in good English

• Track claim statuses and add notes after each call

• Communicate clearly with the ClaimRunners team via chat/email when there are questions or missing information

• Follow all standard operating procedures (SOPs) and confidentiality guidelines

Qualifications

Required

• Strong English communication skills (spoken and written)

• Confident speaking on the phone with US-based representatives

• Good typing skills and ability to follow detailed step-by-step instructions

• Reliable computer or laptop, stable high-speed internet, and a quiet place to take calls

• Comfortable working US business hours on an as-needed basis (flexible, not a fixed daily shift)

• Strong attention to detail and ability to document information clearly

Preferred (nice to have, not required)

• Previous experience in:

• Call center / BPO

• Virtual assistant / customer support

• Automotive service, insurance, or warranty claims

• Experience using web-based CRM tools or ticketing systems

Schedule & Compensation

• Schedule:

• Per-diem / on-call

• Typically 2–5 hours per week to start (may increase as the company grows)

• Mostly during US Eastern business hours

• Compensation:

• ₱110–₱130 per hour

• Paid only for hours worked (per-diem / as-needed)

• Performance-based increases and more hours may be available over time

How to Apply

Please apply through Indeed and include:

• Your resume/CV

• A brief note describing:

• Your experience with phone-based or customer service work

• Your available days/times in US Eastern Time

• Your internet speed and setup (e.g., "fiber 50 Mbps, headset, quiet workspace")

(Optional but helpful) If you have a short voice recording or link that shows your spoken English, feel free to include it.

Job Type: Part-time

Pay: Php Php130.00 per hour

Expected hours: 2 – 4 per week

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote