Quality Control Officer

PURPOSE

The role of the Quality Control Officer entails conducting comprehensive reviews of financial transactions and processes. Core responsibilities include documenting findings such as errors, discrepancies, and non-compliance, monitoring issues, and collaborating with service delivery manager, Financial Shared Services (FSS) management and process owners to ensure timely resolution of suggested points for improvement. Close collaboration with process analysts/specialists to address and resolve identified issues is also necessary. Moreover, this position is integral in developing and maintaining a comprehensive quality control and assurance framework and providing staff with training and guidance to enhance process compliance.

RELATIONSHIPS

• Internally, interacts within the Finance and administration department (FAD) and FSS, third-level support, business analysts, business process owners, field delegation, and other staff within the GSS.

• Externally, interacts with "clients" from other departments that needs relevant services.

ACCOUNTABILITIES AND RESPONSIBILITIES

• Quality Assurance: Review and verify financial transactions within FSS to ensure accuracy, consistency, and compliance with the financial processes and procedures established by the International Committee of the Red Cross (ICRC). This includes the development, monitoring, and implementation of quality control procedures to enhance overall processes and services within the FSS.

• Compliance: Conduct regular compliance reviews of financial processes and documentation to ensure compliance with internal controls, external regulations, and agreements with FSS partners and stakeholders. Identify areas for improvement and recommend corrective actions to address any compliance deficiencies.

• Reporting: Prepare and communicate reports regarding quality control findings to FSS management and the team leader. This process encompasses the monitoring and analysis of quality metrics to assess the effectiveness of financial operations and to recommend enhancements. Reporting also entails the initiation, management, and construction of reports that present data, perform statistical reviews, and highlight trends related to identified errors.

• Training and Development: Provide training and support to finance staff on quality control procedures and best practices in collaboration with the FSS Trainer. This task includes the development of training materials pertinent to financial processes and quality standards.

• Collaboration: Work in close coordination with FSS team members to promote a culture of quality and continuous improvement within the FSS. Collaborate with other stakeholders to ensure cross-functional compliance and the application of best practices.

• Process Improvement: Engage in the development and implementation of new financial processes and systems designed to enhance quality and efficiency. This task necessitates staying informed about industry trends and best practices in relation to quality control.

• Support: Provide guidance to team leads and management in devising long-term solutions to recurrent issues. Assist the service delivery manager and risk and assurance teams by supplying data on control outputs to support analytical exercises and to facilitate the development and enhancement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the FSS.

SELECTION REQUIREMENTS

• University degree in accountancy or any business-related course.

• Certification as a Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or a similar credential is a plus.

• Minimum six years of professional working experience in internal or external audit is an advantage.

• Minimum of four years' experience in quality control is an advantage.

• Professional certification in Lean management/ Lean Six Sigma/Project Management with practical experience is an asset.

• Technical proficiency in Microsoft Office environment – Excel, PowerPoint, Word, Sharepoint and Orbus

• Exceptional analytical, problem-solving, forward-thinking, and communication skills.

• Has an ability to interpret data and translate findings into actionable recommendations.

• Excellent communication, facilitation, and interpersonal skills to interact effectively with stakeholders at all levels.

• Ability to effectively manage multiple priorities independently or in collaboration with others.

WHAT WE OFFER

• Diverse and humanitarian-minded workforce

• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

• Training opportunities

• Flexible work schedule

HOW TO APPLY

Qualified applicants are requested to submit their comprehensive and updated resume along with their motivation letter to

Only applications received through the career page link will be pre-screened/processed.

Deadline of application: 19 June 2025

Target Start Date: Immediately

Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines

Only short-listed candidates will be notified.

This vacancy is open for Philippine residents only.