Dialer Administrator

6 days ago

Makati City, National Capital Region, Philippines LSG Makati, PH Full time $420,000 - $720,000 per year

Join Our Team: Your Gateway to Success

We believe in your talent, and we recognize your potential Become part of a multicultural team where you can grow, develop your skills, and access valuable opportunities that will strengthen your career path. At Lean Solutions Group, we're continuously expanding—are you ready to grow with us?

There's Never a Dull Day at Lean

Experience a vibrant and dynamic work environment filled with opportunities to connect, learn, and thrive:

  • Knowledge-sharing summits
  • Engaging forums for meaningful discussions
  • Exclusive academic programs
  • English classes to boost your communication skills
  • On-site engagements with our U.S. clients

At Lean, we provide a community where your growth and success truly matter.

Be Part of #LifeAtLSG

We are hiring for the Operations Department and are currently looking for a Dialer Administrator.

Core Responsibilities

Dialer Configuration & Management

  • Configure, manage, and maintain outbound dialing platforms such as Five9, Genesys, NICE, Noble, and SmartReach.
  • Set up campaigns, call lists, workflows, and dialing strategies aligned with business goals and client requirements.
  • Manage user accounts, roles, access controls, and campaign prioritization.

Campaign Optimization

  • Monitor daily system performance, connect rates, call pacing, and agent availability to maximize utilization and efficiency.
  • Analyze dialer reports, KPIs, and performance trends to adjust campaign strategies.
  • Implement A/B tests, dialing rule adjustments, and optimization tactics to improve productivity.

Compliance & Quality Assurance

  • Ensure all outbound dialing activities comply with regulatory standards such as TCPA, DNC lists, and relevant client or internal guidelines.
  • Maintain accurate and updated campaign data while ensuring adherence to compliance requirements.

Technical Support & Issue Resolution

  • Troubleshoot dialer-related issues and coordinate with IT, vendors, or platform support teams as needed.
  • Perform regular system audits, maintenance checks, and updates to ensure system stability and performance.

Cross-Functional Collaboration

  • Partner with Call Center Operations, Workforce Management, Quality, and Compliance teams to ensure dialer strategies support operational targets.
  • Provide insights and recommendations to leadership on dialing performance, resource allocation, and process improvements.

Qualifications

  • Bachelor's degree in Information Technology, Business, Computer Science, or related field (preferred but not required).
  • Minimum 1–2 years of experience as a Dialer Administrator, Dialer Specialist, or in a related call center operations role.
  • Hands-on experience using SmartReach for outbound dialing campaign creation, optimization, troubleshooting, and reporting.
  • Proficiency with outbound dialer systems such as Five9, Genesys, NICE, or Noble.
  • Strong understanding of call routing logic, dialer strategies, and workflow configuration.
  • Knowledge of TCPA, DNC regulations, and compliance requirements related to dialing operations.
  • Strong analytical, troubleshooting, and documentation skills.
  • Ability to work in a fast-paced environment and collaborate with cross-functional teams.
  • Willing to work the night shift to support U.S. operational needs.

Job Types: Full-time, Permanent

Application Question(s):

  • We must fill this position urgently. Can you start immediately?
  • Do you have hands-on experience configuring and managing outbound dialing systems (e.g., SmartReach, Five9, Genesys, NICE, Noble)?
  • Do you have direct experience using SmartReach for campaign creation, list management, and performance optimization?
  • Are you knowledgeable about outbound dialing compliance regulations such as TCPA and Do Not Call (DNC) guidelines?
  • Are you willing to work on a shifting schedule, graveyard shift, and during weekends and/or holidays if needed?
  • Are you willing to work onsite in Makati City?
  • What are your salary expectations for the position?

Work Location: In person

  • Dialer Administrator

    6 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time $30,000 - $60,000 per year

    Join Our Team: Your Gateway to SuccessWe believe in your talent, and we recognize your potential Become part of a multicultural team where you can grow, develop your skills, and access valuable opportunities that will strengthen your career path. AtLean Solutions Group, we're continuously expanding—are you ready to grow with us?There's Never a Dull Day at...

  • Dialer Administrator

    6 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time $200,000 - $500,000 per year

    Join Our Team: Your Gateway to SuccessWe believe in your talent, and we recognize your potential Become part of a multicultural team where you can grow, develop your skills, and access valuable opportunities that will strengthen your career path. At Lean Solutions Group, we're continuously expanding—are you ready to grow with us?Job SummaryWe are seeking...

  • Dialer Administrator

    1 week ago

    Mandaluyong City, National Capital Region, Philippines AMG Collections Services Inc. Full time ₱400,000 - ₱600,000 per year

    We are seeking a skilled Dialer Administrator / Communication Channel Administrator to manage and optimize our communication systems, including dialers, IVR, email, and SMS strategies. The ideal candidate will have experience with the Webitel Dialer platform and a strong background in implementing effective digital contact strategies.Key Responsibilities:·...

  • Assistant IT Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Bernales & Associates Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's degree in IT4–6 years total IT experience, with at least 3 years as a Network Administrator.Experience in BPO, call center, or debt collections is a plus.With supervisory experience or has acted as OIC/team lead.Strong in network setup and maintenance: routers, switches, firewalls, VPN.Knowledge in Windows Server, Active...

  • Bank Retail Collections Head

    6 days ago

    Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,200,000 - ₱18,000,000 per year

    We are hiring for a Retail Collections Head for a Bank located in MakatiThis is a Sr Manager Role that requires 8 years of experience in Retail Collections and Risk Management combinedSalary is up to 150K per month based on experienceOnsite in Makati, Day shift - Monday to FridayThe role is responsible for developing and executing effective collection...

  • Bank Retail Collections Head

    2 days ago

    Makati City, National Capital Region, Philippines weSource Recruitment Full time

    We are hiring for a Retail Collections Head for a Bank located in MakatiThis is a Sr Manager Role that requires 8 years of experience in Retail Collections and Risk Management combinedSalary is up to 170K per month based on experienceOnsite in Makati, Day shift - Monday to FridayThe role is responsible for developing and executing effective collection...

  • Technical Account Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Dialer Specialist

    1 week ago

    Angeles City, Central Luzon, Philippines OneMCI Full time ₱100,000 - ₱150,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.As a Dialer Specialist you will be responsible for managing and optimizing the performance of...

  • Dialer Specialist

    6 days ago

    Angeles City, Central Luzon, Philippines OneMCI Full time ₱100,000 - ₱200,000 per year

    LOCATIONAngeles City, PHJOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.As a Dialer Specialist you will be responsible for...

  • Dialer Administrator

    1 week ago

    Angeles City, Central Luzon, Philippines OneMCI Full time $25,000 - $40,000 per year

    POSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.This position is responsible for monitoring the production of all dialing platforms in addition to...

  • Dialer Administrator

    4 days ago

    Angeles City, Central Luzon, Philippines OneMCI Full time ₱300,000 - ₱600,000 per year

    LOCATIONAngeles City, PHJOB TYPEFull-TimePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.This position is responsible for monitoring the production...

  • Reports Analyst

    1 week ago

    Davao City, Davao, Philippines OP360 (OfficePartners360) Full time ₱250,000 - ₱500,000 per year

    Key Responsibilities:• Design, build, and maintain performance scorecard dashboards used by operations, training, and quality teams.• Gather, consolidate, and validate data from various sources such as CRM systems, dialers, QA tools, WFM platforms, and HR systems.• Ensure timely and accurate generation of daily, weekly, and monthly reports.• Conduct...