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HubSpot Support Desk Specialist
36 minutes ago
The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation.
This remote opportunity is open to canddiates anywhere in the Philippines.
Key Responsibilities- Handle incoming Level 1 support tickets (FAQs, basic inquiries)
- Maintain SLAs for response and resolution times
- Route escalations to appropriate US-based managers
- Tag tickets accurately for analytics and workflow triggers
- Monitor ticket queues and ensure zero backlog at week's end
- Produce weekly support reports:
- o Ticket volume
- o Response & resolution times
- o Ticket categories
- o Customer sentiment indicators
- 2–4 years in customer support or service desk roles
- Hands-on experience with HubSpot Service Hub (preferred)
- Strong written communication skills
- SLA-driven and highly organized
- Experience supporting B2C customers
- Familiarity with CRM-based support workflows