CSR - Customer Service Representative

4 days ago

Cebu City, Central Visayas, Philippines AUMTREND PH INC Full time ₱200,000 - ₱300,000 per year

Responsibilities:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Qualifications:

  • At least 2nd yr undergrad
  • At least 1 year BPO experience
  • Willing to work onsite

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current and Expected Salary:
  • Notice Period:

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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