Learning Officer

KRAKey ResponsibilitiesKey DeliverablesNeeds AnalysisDesigns the methodology and conducts Needs Analysis for process and product mastery needs and upskilling. Presents results, insights, and recommendations that are relevant and value adding to the Business.Maintain effective communication with stakeholders within Operations to establish training need.Serves as point of contact for all training deliverables, requirements, and concerns for assigned departmentsNeeds Assessment report and recommendationsLearning DesignDesigns functional learning programs and storyboardsLearning design proposals and storyboardsLearning Content DevelopmentCreates e-learning modules and other learning materials. Improves existing materials based on evaluation and feedback.LMS utilizationeLearning Modules developedLearning MaterialsImplementation/Training DeliveryFacilitates and manages functional learning programs to address competency gapsTraining delivery\: Onbaording, Refreshers, SoftSkills/CommsLearning EvaluationsCreates and administers learning evaluations for learning programs (Level 1-4). Provides insights and recommendations (via reports) for improvement and partners with QA/Line Leads to ensure the program's optimal business impactContinually evaluate procedures to monitor and analyze course effectiveness and update curriculum, training material and methodology as needed.Program Summary Report & RecommendationsPost Training Tracking and Support InitiativesStakeholder MgtPartners with internal stakeholders for the following needs:o    Documenting procedureso    Identifying employee training needs for process and product mastery needs and upskilling.o    Mapping out training plans for individual team members.o    Managing delivery of coaching requestsStakeholder FeedbackTraining AdminMonitors and maintains employee training records.Monitors proper care and management of in-house training facilities and equipment.Training Records/DatabaseA global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.Candidate must possess at least a Bachelor's/College Degree.Preferably Supervisor or Subject matter experience / 3 Yrs and Up Experienced specializing in Training and Development or equivalent.Knowledge in insurance industry or financial business operations is a must.Interest in and ability to quickly learn the technical language, key issues, and culture of AXA and field of insurance in general.Required skills\: stakeholder management, performance management, talent development skills, business review, Project ManagementKnowledgeable in Training Needs Analysis and Instructional design.Working knowledge in the Adult learning principles required >3 yearsExcellent written and verbal communications skills are required;Please visit for more information.Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An. AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation\: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products. AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.