Helpdesk Manager

5 days ago


Makati City, National Capital Region, Philippines TDS Global Solutions Full time ₱840,000 - ₱1,200,000 per year
  • Must have at least 5 years experience of BPO helpdesk operations management
  • Must be open to manage start up BPO/ Wave 1 operations
  • Must be customer service oriented
  • Knowledge / exposure with digital payment services, digital transformation services is a plus
  • Must be willing to work in Makati
  • Must be willing to work on a day-shift schedule

Job Type: Full-time

Pay: Php70, Php100,000.00 per month

Work Location: In person


  • Managers, Helpdesk

    5 days ago


    Quezon City, National Capital Region, Philippines Athena Full time

    Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

  • Managers, Helpdesk

    22 hours ago


    Quezon City, National Capital Region, Philippines Athena Full time ₱300,000 - ₱600,000 per year

    Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

  • IT Helpdesk Officer

    3 days ago


    Makati City, National Capital Region, Philippines Torre Lorenzo Development Corporation Full time ₱400,000 - ₱800,000 per year

    The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.Handle and...

  • IT Helpdesk Support

    5 days ago


    Makati City, National Capital Region, Philippines IS PROFESSIONAL SERVICES OPC Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.Maintain issues via call logging system and ensure it is complete and up to date. Support other IT teams with new projects as...

  • Helpdesk Supervisor

    5 days ago


    Makati City, National Capital Region, Philippines Consistent Frozen Solutions Full time ₱400,000 - ₱500,000 per year

    The Helpdesk Supervisor is responsible for managing frontline IT support operations while actively providing hands-on technical assistance across all IT domains, including servers, user access, network infrastructure, CCTV, and enterprise applications such as NetSuite.This role oversees the resolution of IT incidents and service requests, ensuring adherence...


  • Quezon City, National Capital Region, Philippines JIMAC INC. Full time ₱104,000 - ₱130,878 per year

    The Helpdesk Lead Coordinator is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer...


  • Makati City, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...


  • Makati City, National Capital Region, Philippines Travelport Full time ₱450,000 - ₱900,000 per year

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...

  • Helpdesk Support

    5 days ago


    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱25,000 - ₱130,878 per year

    QualificationsGraduated of Information Technology or any related courseWith at least 1 year experience in helpdesk or technical supportWith experience in ticketing management as well as the root cause analysisAbility to diagnose and resolve technical issuesCan work in high-pressue environmentJob Type: Full-timePay: From Php25,000.00 per monthBenefits:Health...

  • Helpdesk Officer

    3 days ago


    Makati City, National Capital Region, Philippines JLL Full time ₱104,000 - ₱130,878 per year

    ResponsibilitiesServe as the primary administrator for the work order ticketing system across all site operationsReceive, log, and process all incoming maintenance and service requests via phone, email, and online portalImplement and maintain different service level agreements (SLAs) for standard business hours sites and 24/5 operational facilitiesCategorize...