Associate IVR Engineer

2 days ago

Philippines Ubiquity Global Services, Inc. Full time $40,000 - $60,000 per year

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Qualifications Experience
● 0 – 1 year experience in IVR and/or cloud omnichannel contact center design, build, implementation,
maintenance, and support.
Qualifications Education
● Must have relevant diploma or bachelor's degree (e.g. Computer Science / Information Technology /
Computer Engineering / Telecommunications Engineering) or equivalent.
Skills/Knowledge/Abilities
● Has an understanding and/or knowledge in IVR call flow, telephony, API integration, web services, and
other related technologies.
● Knowledgeable in programming using VXML/CCXML, JavaScript, Python and/or PHP.
● Familiar with SIP and other VoIP technologies and protocols.
● Familiar on Avaya telephony devices and adjuncts.
● Familiar with building IVR call flows within the Avaya, Amazon Connect, Twilio, Genesys Cloud, and other contact center platforms.
● Must be proficient in English, both written and verbal.
● Has strong analytical and problem-solving skills.
● Must be agile, team-oriented and organized.
Other Preferred Requirements
● Must be able to keep all projects under a confidentiality clause.

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We're committed to creating an inclusive employee experience for all.

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