Platform Configuration Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱1,000,000 - ₱1,500,000 per year

Platform Configuration Engineer (Senior and Mid level)

Location: Mandaluyong, Manila, Philippines (Hybrid)

Salary Range: ₱95,000 – ₱130,000 Basic Pay per Month

Schedule: Night Shift

Key Responsibilities

  • Lead requirements gathering, system configuration, product training, testing, and production rollout.
  • Serve as a Project Engineer (PE) or Solution Architect (SA) depending on project requirements, as determined by Professional Services management.
  • Build strong customer relationships by setting clear expectations and aligning solutions with business objectives.
  • Act as a technical resource across multiple internal and client-facing projects with minimal supervision.
  • Manage both standard and complex implementations, including:
  • Integrations with CRM and partner platforms (e.g., Salesforce, NetSuite, Zendesk)
  • Configuration of digital channels (chat, email, SMS)
  • IVR design and configuration
  • API and data query integrations
  • Handle escalated implementations requiring advanced technical and customer management expertise.
  • Stay updated on emerging technologies and best practices in contact center systems.

Key Requirements

  • 3–5 years of experience in professional services implementation and system configuration within a cloud or telephony environment.
  • Excellent verbal and written communication skills (English).
  • Strong understanding of hosted solutions (SaaS), VoIP, IVR, and contact center operations.
  • Familiarity with CRM and lead management tools (e.g., Salesforce, NetSuite, Velocify, Zendesk) preferred.
  • Knowledge of digital engagement channels (email, chat, SMS).
  • Bachelor's degree in Information Technology or a related technical field preferred.

Key Skills

  • Advanced technical proficiency and analytical problem-solving abilities.
  • Strong consultative mindset with the ability to provide strategic recommendations.
  • Capable of managing multiple projects independently.
  • Strategic thinker with the ability to understand the bigger picture and make informed technical decisions.
  • Willingness to work a permanent night shift schedule.

Compensation and Benefits

  • Company stock options
  • Annual merit-based salary increase
  • 15% night shift differential pay
  • Paid leaves with cash conversion
  • HMO coverage with free dependents
  • Retirement plan and life insurance
  • Internet and meal allowance (for remote setup)
  • Employee Assistance Program (EAP) for mental and social well-being
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, solo parent leave, special leave for women)

Job Types: Full-time, Permanent

Pay: Php95, Php150,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Work Location: On the road

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