Head - International POS Issuing Section
3 days ago
Position Title: Head, International Issuing Section
Job Summary:
Responsible in managing the investigation and complaint resolution of MBTC cardholders' transactions passing through international ATM terminals as well as inter-subsidiary, BancNet and international network within the prescribed TAT.
Specific Duties & Responsibilities:
Supervises the section's operations pertaining to investigation and complaint resolution of issuing international transactions within the prescribed TAT. These transactions include but are not limited to the following:
Withdrawal at international ATM
- International Point-Of-Sale (POS) / e-Commerce
- Inter-Subsidiary (PSBank)
- Pesonet
Refund
Supervises the filing and monitoring of chargeback for Mastercard international issuing transactions.
- Supervises the investigation of Mastercard (SMS/DMS/AFD) transactions.
- Performs thorough checking and verification of transactions for adjustment prior to approval.
- Act as back-up in the checking and approval of on-us and other local bank's adjustment, if any, as well as endorsement to Settlement Department (SD).
- Conducts investigation/verification of escalated cases/complaints for international issuing transactions.
- Exercises and executes the check and balance of all investigation activities in consonance with bank's policies and procedures among the staff.
- Participates/implements appropriate automation project, internal control measures and/or procedures to achieve efficient and improved backroom processes, if any, and as required.
- Update department's policy via L3 as necessary.
- Prepares/reviews all section's related reports.
- Performs other functions that may be assigned from time to time.
Location:GT Capital Tower, Ayala Avenue, Makati
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