Associate Infrastructure Reliability Engineer, Global Operations Command Center

2 weeks ago

Manila Manulife Business Processing Services, Philippines Manulife Full time $40,000 - $60,000 per year

We're looking for an Associate Infrastructure Reliability Engineer to join our GOCC Cloud Operations team at MBPS. In this role, you are expected to complete activities associated with providing the 24/7/365 operations required to maintain Manulife's infrastructure and IT services by identifying, analyzing, and prioritizing events and incidents and completing service requests and BAU tasks.

Position Responsibilities:

  • Monitoring infrastructure components on-premises and in the cloud, troubleshoots system operating problems and determine the cause of system interruptions

  • 1st Level support for issues related to infrastructure including IaaS and PaaS components

  • Performs system checks and basic maintenance plans

  • Assist Infrastructure/DevOps/Application Teams in creating and handling monitoring and troubleshooting tasks

  • Assist in the coordination and resolution of incidents

Required Qualifications:

  • Experience: 1 to 3 years' experience in supporting applications in production environments running on Linux or Windows.

  • Knowledge in Incident Management and Problem Management

  • Relevant experience from working in DevOps organizations

  • Education: Must possess at least a bachelor's degree.

  • Work Arrangement: This position requires to work onsite.

  • Amenable to work in any shift assigned (mid/night/rotating); also flexible to work on holidays/weekends depending on business need.

Preferred Qualifications:

  • ITIL v3 Foundation Certification

  • Experience in Microsoft Azure

  • Experience in working with IaaS and PaaS in Microsoft Azure such as Managed SQL web apps, etc

  • Confident in engaging with other teams in joint troubleshooting

  • Professional with good communication skills

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

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