Customer Support Representative
2 days ago
Customer Service Representative (CSR) Overview
A CSR serves as the frontline liaison between a company and its customers, ensuring satisfaction, resolving issues, and maintaining positive relationships.
Job Responsibilities
- Handle customer inquiries via phone, email, chat, or in-person.
- Resolve complaints and issues efficiently while maintaining professionalism.
- Process orders, returns, and billing concerns accurately.
- Maintain customer records and update databases with interactions and transactions.
- Provide product/service information and guide customers through usage or troubleshooting.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction scores.
- Collaborate with internal teams (e.g., billing, technical support, logistics) to resolve complex issues.
Required Skills:
- Communication: Clear, empathetic, and professional verbal and written skills.
- Problem-solving: Ability to think quickly and offer effective solutions.
- Technical proficiency: Familiarity with CRM systems, call center software, and basic office tools.
- Multitasking: Handle multiple inquiries while maintaining accuracy and composure.
Qualifications:
- High school diploma or equivalent; college degree is a plus.
- Experience in customer service, sales, or call center environments preferred.
- Amenable to work onsite
Job Type: Full-time
Pay: Php18, Php24,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
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