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IT Service Desk

2 weeks ago

Makati City, National Capital Region, Philippines ATR Asset Management (ATRAM) Full time ₱1,500,000 - ₱3,000,000 per year

Role Summary:

The IT Service Desk Consultant will augment IT support services by providing hands-on support across technical operations, application management, and IT asset lifecycle. This role ensures efficient IT service delivery and supports process improvements through collaboration with cross-functional teams.

What Business Outcomes the Role is Responsible for:

  • Technical Support: Deliver timely and effective troubleshooting and resolution of IT issues.
  • Application Support: Provide hands-on assistance for application-related issues and ensure smooth operations.
  • IT Asset Management: Maintain accurate records and manage the lifecycle of IT assets.

Minimum Qualifications: What we're looking for in a successful candidate:

Technical Expertise

  • 2+ years' experience in technical support, application support, or IT asset management.
  • Familiarity with ITSM tools and processes (Jira) and ITIL framework

Problem-Solving & Communication

  • Strong analytical and troubleshooting skills.
  • Excellent communication and customer service capabilities.

Flexibility & Collaboration.

  • Ability to work independently and as part of a team.
  • Flexibility to work shifting schedules and on-call during holidays/weekends.

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust). In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group). This group, comprised of ATRAM MF and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients. Why join us? We are the leading Digitally-powered Asset and Wealth Management firm serving institutional clients and retail customers, providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients' financial future ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.