Quality Analyst

6 days ago

Manila, National Capital Region, Philippines Vintage Recruits Full time

Role: Quality Analyst

Contract: Project based

Location: Taguig City, Metro Manila

Work Set-up: Pure work onsite

Schedule: Shifting schedule

Headcount: 1 each Language

Onboarding DAY 1: December 1-8

Important Notes:


• Prioritize non-natives (Filipinos)


• Project-based requirements


• Experience in quality is not required


• BPO and customer service experience are preferred only


• Language certifications are preferred and not required


• Years of living or staying in that specific country will be an advantage


• At least 2 years of work experience using the language (Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali) is required.


• Must be at least a Senior High School graduate.


• Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits

Skillset


• Excellent oral, written and interpersonal communication skills.


• Exceptional listening and analytical skills.


• Intermediate level of knowledge in MS-Office.


• Works accurately and with an eye for details.

Requirements


• Minimum 2 years' experience as a QA in both inbound and outbound projects


• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.


• Must be fluent in Japanese / Korean / Bahasa / Vietnamese / Hindi / Thai or Bengali Language

Your Day-to-Day


• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.


• Coordinates and facilitates call calibration/training sessions for call center staff.


• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.


• Conduct quality monitoring and coaching


• Deal tactfully and courteously with clients


• Produce Quality reports and dashboards such as TNI, Pareto etc.


• Drive process improvement and ensure process compliance.


• Contribute to the development of the short and long term goals of the process.


• Ensure quality and CSAT targets are met at all times.


• Drive first call resolution and quality initiatives in the program.

**Recruitment process is just 3 days max**

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