Site Reliability Engineer

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed. 

We're one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them. Learn more at  
 
We're growing fast and invite you to join our amazing team. 

Keep Our Cloud Systems Resilient, Scalable, and Secure as a Site Reliability Engineer
Location: Hybrid – Philippines
Department: Engineering / Infrastructure
Working Hours: For the first 3 months of training, the hours of operation will be from 4:00 AM to 12:00 PM. After this period, the role will shift to standard business hours.

Summary:

As a Site Reliability Engineer, you'll help design and maintain robust cloud infrastructure to ensure our systems are always secure, scalable, and automated. You'll work cross-functionally with DevOps, Engineering, and Security teams, supporting CI/CD pipelines, troubleshooting issues, and contributing to documentation and system reliability best practices.

Key Responsibilities

•    Design, develop, and maintain resilient cloud infrastructure with a collaborative SRE team.

•    Build and manage CI/CD pipelines using infrastructure-as-code tools.

•    Deploy, configure, and monitor cloud services, servers, and network appliances.

•    Proactively identify and escalate security or availability issues.

•    Standardize and document processes to align with SRE best practices.

•    Troubleshoot incidents and collaborate with cross-functional teams.

•    Participate in off-hours support rotations as needed.

•    Maintain clear and thorough documentation of configurations and procedures.

What We're Looking For
We prioritize aptitude over experience. If you bring curiosity, responsibility, and a drive to improve, we want to hear from you.

Must-Haves:

•    3+ years in SysOps, DevOps, or Site Reliability Engineering.

•    Strong experience in Windows environments.

•    Deep understanding of AWS (Azure/GCP a plus).

•    Proficient in scripting (PowerShell, Bash, Python, etc.).

•    Experience with Infrastructure-as-Code tools (Terraform, Ansible).

•    Skilled with CI/CD tools (Azure DevOps, Jenkins, GitHub).

•    Strong communication and problem-solving skills.

Nice-to-Haves:

•    Experience with Java Applications (e.g., Tomcat).

•    Familiarity with SQL Server and monitoring/log aggregation tools (New Relic, Splunk, etc.).

•    Exposure to Jasper Reports and cloud security best practices.

Why Join Us

•    Hybrid work flexibility (Philippines-based)

•    Inclusive, collaborative, and high-performing culture

•    Work on global systems at scale

•    Support for learning and development

•    Competitive health and wellness benefits

Join Us 
As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We're entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:   Join a team that's committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we're all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics