Reliability Operations Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. What This Role Is All About As part of Reliability Operations, you’ll be on the frontline of platform health—detecting, triaging, and coordinating responses to incidents that impact our customers. You’ll improve observability, tune alerting, and collaborate across engineering to drive fast, effective mitigation. You’ll document learnings, evolve runbooks, and automate wherever possible to prevent issues from becoming incidents. What You’ll Do Act as first responder to platform alerts; triage issues, assess customer impact, and coordinate mitigation Monitor products and services, detect anomalies, and utilize runbooks to identify affected systems, locations, and teams Lead incident resolution as incident commander; clearly communicate status and escalate to responsible stakeholders Prevent incidents by fine-tuning alerting, improving observability, and collaborating on common mitigation tactics Create and maintain runbooks; capture post-incident learnings and drive corrective actions Automate detection/response workflows to reduce toil and improve response time Partner with product and engineering to improve reliability and operational readiness What Makes You a Strong Fit 1+ years in reliability operations, network operations, production support, or similar (engineering/support background) Hands-on with monitoring/observability tools (e.g., Grafana, Prometheus, New Relic, Graylog, Kibana/Elasticsearch/OpenSearch) Strong systems thinking, troubleshooting, analytical and investigative skills; comfortable with large data sets Clear communicator in English; able to summarize incidents for technical and non-technical audiences Experience following and improving runbooks; coordinating incident response is a plus Familiarity with system administration tasks or scripting/automation is an advantage Curious, detail-oriented, collaborative; driven by continuous improvement and learning Why you'll love it here Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 6. ESOP (Employee Stock Ownership Plan)– As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. Work-life balance and Well Being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. Professional development– Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start. International mobility- Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide. Diversity drives connection. Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. #J-18808-Ljbffr