German Bilingual Campaign | Up to 104K Monthly

2 days ago

Cebu City, Central Visayas, Philippines IntouchCX Full time $1,040,000 - $1,248,000 per year
  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Must have at least one year of customer service experience or  equivalent
  • Demonstrated proficient verbal and written communication skills.
  • Experience with social media, parcel delivery, marketplace sellers,  vendors, or fraud operations is preferred.
  • Understanding of Ecommerce and Marketplace operations is preferred.
  • Experience with Customer facing systems like Zendesk, Kustomer, or  Intercom is preferred.
  • Knowledge of Collectibles is a plus.
  • Excellent communication skills, both written and verbal, in English.
  • Ability to empathize with buyers and sellers and provide exceptional  customer service.
  • Ability to work independently and as part of a team in a fast-paced  environment.
  • Ability to multitask, prioritize, and manage time effectively.  Ability to learn new skills, systems, and processes quickly and adapt to  changing needs.
  • Ability to display decision making skills to consider all possible scenarios  and options, and dynamically evolves approach as needed.
  • Ability to problem-solve creatively and analytically using data and logic.
  • Attention to detail and accuracy

Essential Functions:

  • Interact with buyers and sellers via email, chat, phone, or social media  platforms to address their inquiries, issues, or feedback.
  • Assess and resolve buyer and seller issues using a variety of systems,  processes, and technology.
  • Research and investigate new products, listings, sellers, and quality  concerns to ensure compliance with the policies and standards.
  • Work with other departments such as logistics, payments, fraud  prevention, marketing, engineering, etc. to research and resolve open  questions or escalate issues as needed.
  • Collaborate with management to provide feedback and suggestions on  how to improve systems and supply chain efficiency.
  • Efficiently work through a backlog of open issues and monitor the  performance of key operations using data and metrics.
  • Make quick and financially sound decisions around inventory and  customer satisfaction, following guidelines and best  practices.
  • Represent the company with integrity and professionalism in all  interactions.

How to apply:

You can walk-in at our recruitment hub in the UG (Upper Ground - just near the entrance of the building) One Montage Bldg., Archbishop Reyes Avenue (beside Hotel Elizabeth) from 10:00AM to 5:00PM (Monday - Friday)

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