Group Operations Support

Group Operations Support - GroupsOnly Department

Job Type: Full Time 
Location: Hybrid - Pasig, Metro Manila
Reporting to: Team Leader Group Operations Manila/Supervisor of Operations/Director of Commercial & Operations

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you're passionate about travel and innovation, we invite you to be a part of our exciting journey

The role:
The Group Operations Support plays a key role in ensuring the smooth execution of group travel bookings from confirmation through to departure. This position is managing documentation, coordinating itineraries, processing payments, overseeing air and land arrangements, and performing final quality checks. Acting as a central point of communication between internal teams, suppliers, and subagents, the specialist ensures deadlines are met and details are flawlessly executed. 

 Key Responsibilities: 

• Lead to Quote/Opportunity: Build the quote in internal system, including pricing based on the Group Specialist Quote & ensuring the original quote is saved correctly in internal systems.

• Quote/Opportunity to Booking: Convert an opportunity to a booking, prior to doing, check dates match and also check supplier & costing are updated if required. Prepare documents for the booking stage.

• Accounting: Update invoices when payments are received online or process payments if manual forms are received.

• File Maintenance: update the status of the file to reflect payments/names received in internal system.

• Air: Add names, TSA & contact information to group PNR's and assist in preparation for ticketing

Knowledge, Skills & Abilities:

• Experience: Ideally you will have travel company experience and/or a Travel & Tourism course certification.
• Key Skills: Aptitude for numbers and accuracy, with strong writing and grammatical abilities.
• Communication: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.
• Technology: Proficiency in Microsoft Office Suite, and basic working knowledge of Amadeus.
• Teamwork: Ability to work well in a team while independently managing responsibilities.
• Time Management: Ability to handle multiple tasks and conflicting deadlines, and be able to prioritize requests.
• Adaptability: This is an evolving position in a fast growing department, new tasks and duties may be assigned.

The Goway Advantage:
At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. Here, we don't just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you're well-supported.

You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:
If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.