IT Support Engineer

1 day ago

Manila, National Capital Region, Philippines Trends Group, Inc. Full time $20,000 - $30,000 per year

IT Support Engineer | Leyte (Open for Fresh Graduates)Join to apply for the IT Support Engineer | Leyte (Open for Fresh Graduates) role at Trends Group Inc. I. PURPOSEThe Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.

II. DUTIES AND RESPONSIBILITIESProvide first-line support for client technical issues via phone, email, or onsite visits. Troubleshoot and resolve hardware, software, and connectivity issues efficiently.

Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up. Ensure client service level agreements (SLAs) are met consistently. DocumentationMaintain accurate and up-to-date records of support requests, resolutions, and technical procedures.

Contribute to creating and updating knowledge base articles and user guides. Customer ServiceRespond promptly to customer inquiries and issues, ensuring a high level of satisfaction. Communicate technical information clearly even with non-technical users.

Build and maintain positive relationships with clients and team members. III. QualificationsMinimum Education: Bachelor's degree in Information Technology, ECE, Computer Science, or a related field.

Minimum Experience/Training: Preferably 1-2 years of experience in an onsite technical support role, but fresh graduates are welcome to apply. Competency:Technical Skills: Basic knowledge of IT systems and troubleshooting methodologies; Familiarity with a broad range of IT hardware and software solutions. Soft Skills: Strong problem-solving and analytical skills; Excellent verbal and written communication skills; Ability to work independently and as part of a team; Should possess a valid driver's license with motorcycle eligibility.

IV. WORKING CONDITIONSCombination of remote and onsite work, depending on client needs. May require travel to client locations.

Flexible working hours to address urgent technical issues when needed. Seniority level

Entry level

Employment typeOtherJob function

Information TechnologyIT Services and IT Consulting

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