Store Specialist

Overview

This position is a hybrid role handling sales, after-sales, and cashiering transactions in the store. This role is a front-liner role interacting with customers and contributing to hitting the store / branch monthly sales targets, customer service and cash management KPIs. They are required to prepare daily collection report and are tasked to ensure that collections are all accounted for and should have the level of accuracy in cash handling to avoid shortages/variances. This position is directly reporting to the Store Manager or Assistant Store Manager depending on the shift schedule.

Functions (Key Responsibilities include but are not limited to the following):

• Provides excellent customer service to improve business performance

• Greets, addresses, and thanks customers in a friendly and professional manner

• Understands customer requirements to provide appropriate clarifications and solutions

• Routes and directs customer requests to appropriate personnel

• Contributes ideas to resolve customer problems to improve productivity

• Works with various team members to ensure group sales targets are met.

• Maintains broad knowledge of products and services

• Participates in meetings and activities held to improve customer satisfaction and business performance

• Delivers prompt and professional solutions for customer inquires

• Maintains and updates customer documentation as needed

• Processes and tracks customer claims to ensure claims are resolved timely

• Should demonstrate sales and customer service attributes and should have extensive exposure / experience in sales and customer service

• Expected to consistently hit individual sales targets (month on month) and contribute significantly to the overall performance of the store

• Handles all sales and bills payment transactions

• Start of day / End of Day cash count/change fund and do reconciliation

• Prepares collection reports and remittance to collecting bank or bank depository as required

• Strictly observes Store policies and procedures

• Demonstrates customer service and can establish customer engagement in payment transactions

• Can handles customer questions/inquiries regarding bills payment and all other payment transactions.

• Participates in regular cadence/meetings

Employment Standards

• Passion for Excellence

• Excellent communication skills – verbal, written to include report writing and presentations

• Influencing and negotiation skills

• Results driven, Process oriented and Solution oriented

• Strong customer traffic management

• Ability to work in a fast-paced, stressful environment

• Ability to stand for long periods of time

• Accurate and precise in reports and when performing cashiering duties

• Knowledgeable in all payment systems - Point of Sale (POS), CRM and other systems to be operated in the Store

• Attention to details

• Can work during weekends and holidays

• Team player

• Interpersonal Skills

• Resourceful

• Adaptable & Flexible

• Integrity

• Computer Literacy (Word/Excel/Power point)

• Speech Proficiency (English, Tagalog, or any local dialect)

• Presentation Skills

• Customer Relations

• "Techy" – Extensive knowledge in Gadgets and Devices / 4G & 5G network

• Sensitive to Customer Needs and Analyzes Engagement Requirements

Job Skills & Qualifications

Required:

• Bachelor's degree or equivalent and relevant formal academic qualification in Marketing / Business Management / Sales and Operations / Customer Service

• Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 3 years

• Proficient knowledge in retail trade, sales and distribution, customer service experience in local Telecom Industry