Appointment Scheduler

2 days ago

Quezon City, National Capital Region, Philippines BruntWork Full time $104,000 - $130,878 per year

This is a remote position.

Role Name: Service Representative - Medical Spa Scheduling

Schedule:

  • Monday to Friday, 9am to 6pm Eastern with an hour's unpaid break

Client Overview

Join a thriving medical spa that specializes in aesthetic treatments and wellness services, helping clients enhance their confidence and well-being. This established practice has a strong lead generation system and focuses on providing exceptional patient care from the first point of contact through treatment. The spa operates with modern CRM systems and has built a reputation for professional, caring service in the growing medical aesthetics industry.

Job Description

This is an exciting opportunity to be the welcoming voice that connects patients with life-changing aesthetic treatments. You'll work with warm leads who are already interested in services, making this a rewarding role focused on helping rather than selling. You'll play a vital role in the patient journey by managing appointment scheduling and providing excellent customer service in a supportive, professional healthcare environment. This position offers the perfect blend of administrative responsibilities and meaningful patient interaction.

Responsibilities:

  • Handle inbound calls from patients seeking consultation appointments
  • Make outbound calls to leads generated through the medical spa's marketing efforts
  • Work within the company's CRM system to manage and track leads
  • Schedule consultation appointments for patients based on available time slots
  • Provide excellent customer service to ensure positive patient experience
  • Follow up with leads to convert them into scheduled appointments
  • Maintain accurate records of all patient interactions in the CRM system

Requirements:

  • Fluent communication skills and professional phone manner
  • Recent experience in healthcare or medical industry
  • Previous experience in customer service and sales environment
  • Comfortable making and receiving phone calls throughout the day
  • Familiarity with CRM systems and basic computer skills
  • Ability to work independently while following established processes
Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
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