Director - Growth & Account Management

Discover your 100% YOU with MicroSourcing

Position: Director - Growth & Account Development

Location: Manila, Philippines

Work setup & shift: Hybrid | Day shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

The Director of Growth & Account Development is responsible for the conception and implementation of the comprehensive, enterprise-wide organic growth strategy. This executive position is critical to the achievement of growth objectives across all operational sites. Key responsibilities encompass the management of Account Development Managers (ADMs) and serving as the executive sponsor for significant expansion agreements. Overseeing all ADMs within the delivery centers, the Director of Growth & Account Development mandate is to cultivate and expand a portfolio of foundational, 'anchor' clients, primarily through driving 'whitespace' expansions (identifying and capturing new areas of opportunity).

• Strategy & Leadership: Define the enterprise-wide organic growth roadmap. You will lead, mentor, and scale a team of Account Development Managers (ADMs) across all Philippine delivery centers.
• The "Whitespace" Architect: Lead the identification of untapped opportunities within existing client business units, moving beyond "replacement hiring" to "strategic expansion."
• Executive Sponsorship: Act as the lead negotiator and executive sponsor for high-stakes, multi-million-dollar expansion deals.
• Commercial Innovation: Standardize the "way we sell" internally—developing winning commercial proposals, sophisticated pricing models, and contract templates that protect margins while delivering value.
• Cross-Functional Synergy: Partner closely with Cluster Leaders and Site Directors to ensure that every expansion deal is operationally viable and set up for long-term success.
• Governance & Attribution: Implement rigorous tracking to ensure clear visibility on AD-sourced growth vs. organic client fluctuations.

Who You Are:

• Bachelor's degree required; MBA or equivalent graduate studies is a significant advantage.
• Minimum 10 years in BPO/Professional Services, with at least 5 years in a dedicated Sales, Account Management, or Commercial leadership role.
• You have a documented history of personally closing multi-million dollar expansion deals in the BPO/IT-BPM space.
• You don't just read P&Ls you understand the levers of BPO profitability and how to structure deals that improve the bottom line.
• You can navigate complex global client organizations and build "C-suite" relationships.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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